Dispatcher/Assistant Service Manager

Socket.dev; Milford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Excellent 401(k) match

Medical and Dental insurance

Voluntary Disability insurance

Ongoing monthly training and reviews

Performance Incentives

Life insurance

Paid time off

Vision insurance

Free lunch on Saturdays

Closed Sundays and major holidays

Job summary

Acura of Milford, Proud member of the Lorensen Auto Group, is seeking an experienced Dispatcher/Assistant Service Manager for a high-volume service department. The role focuses on coordinating and scheduling service work to ensure efficient workflow and timely repairs.

Ideal candidates will have strong organizational skills, the ability to manage multiple priorities, and proactive planning. CDK experience and proficiency with scheduling tools are preferred within a collaborative, growth-oriented

Qualifications

• Strong organizational and time-management skills required.
• Excellent communication and problem-solving abilities.
• Proficiency with scheduling tools and basic computer applications.
• Ability to balance multiple tasks and priorities in a fast-paced environment.
• High attention to detail and methodical planning.

Responsibilities

• Schedule and dispatch work by assigning repair orders to technicians based on skill level and availability.
• Monitor vehicle progress through the service process to keep jobs on track and deadlines met.
• Plan proactively to anticipate bottlenecks and adjust schedules for efficiency on complex jobs.
• Act as primary contact between service advisors and technicians to minimize delays.
• Apply organizational skills to streamline operations and improve turnaround times.
• Maintain accurate records of work assignments, job status, and completion times.
• Support the service team in delivering timely and high-quality service to customers.

Skills

Strong organizational skills

Time-management

Communication skills

Problem-solving

Attention to detail

Tools

CDK experience

Job description

Acura of Milford, Proud member of theLorensen Auto Group, is looking for an experienced shop Dispatcher/Assistant Service Manager for a high volume service department. At Lorensen Auto Group, you can expect to work with a team of dedicated employees. Our team works with a collaborative approach and encourages success amongst each of our members. The management team is very hands-on and we invest in our employees and promote from within often.

The Service Dispatcher/Assistant Service Manager is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.

We offer an excellent benefit package:

• 401(k)
• Excellent 401(k) match
• Medical and Dental insurance
• Voluntary Disability insurance
• Ongoing monthly training and reviews
• Performance Incentives
• Life insurance
• Paid time off
• Vision insurance
• Free lunch on Saturdays
• Closed Sunday's and all Major Holidays

Key Responsibilities:

• Schedule and Dispatch Work:Assign repair orders to technicians based on skill level, availability, and job complexity
• Workflow Management:Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
• Proactive Planning:Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
• Communication:Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
• Process Awareness:Apply organizational and planning skills to streamline operations and improve turnaround times
• Documentation:Maintain accurate records of work assignments, job status, and completion times
• Customer Focus:Support the service team in delivering timely and high-quality service to customers

Qualifications:

• Strong organizational and time-management skills
• Ability to balance multiple tasks and priorities in a fast-paced environment
• Excellent communication and problem-solving skills
• Proficiency with scheduling tools and basic computer applications
• High attention to detail and methodical approach to planning

Ideal Candidate Profile:

• Highly organized and proactive.
• Comfortable working in a dynamic environment with frequent changes
• CDK experience
• Strong interpersonal skills to coordinate between multiple departments

Lorensen Auto Group is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected status.