Service Dispatcher: Master Schedule & Shop Flow

Honda East Cincinnati; Cincinnati (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(K) Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Life Insurance

Disability Insurance

Paid Time Off (PTO)

Employee Discount Program

Paid Training and Ongoing Development

Job summary

Beechmont Automotive Group in Cincinnati is seeking a detail-oriented Service Dispatcher to coordinate repair orders and schedule work for technicians, ensuring a smooth shop flow. The role involves dispatching tasks based on skill and capacity while keeping service advisors and management informed.

You will prioritize orders, maintain logs, resolve scheduling conflicts, and collaborate with parts to minimize delays, all to enhance customer satisfaction and shop productivity.

Qualifications

• Previous experience as a service dispatcher or in a similar role is preferred.
• Knowledge of automotive repair operations and shop flow.
• Strong organizational and time management skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with scheduling software and dealership management systems.
• High school diploma or equivalent is required.

Responsibilities

• Dispatch service work to technicians based on skill set and availability
• Communicate job status updates to service advisors and management
• Monitor and manage shop capacity to maximize efficiency and productivity
• Prioritize work orders to meet customer deadlines and shop goals
• Maintain accurate logs and records of repairs, technician time, and job progress
• Assist with resolving scheduling conflicts or delays
• Collaborate with the parts department to ensure timely availability of parts
• Support overall customer satisfaction by minimizing wait times and improving service flow

Skills

Organizational skills

Time management

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

Dealership management systems

Job description

Beechmont Automotive Group in Cincinnati is seeking a detail-oriented Service Dispatcher to coordinate repair orders and schedule work for technicians, ensuring a smooth shop flow. The role involves dispatching tasks based on skill and capacity while keeping service advisors and management informed.

You will prioritize orders, maintain logs, resolve scheduling conflicts, and collaborate with parts to minimize delays, all to enhance customer satisfaction and shop productivity.