Office Assistant/Dispatcher

ComForCare Home Care (Raleigh, NC); Kansas City (MO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Paid time off

Profit sharing

Training & development

Vision insurance

Company parties

Employee discounts

Opportunity for advancement

Job summary

Precision Door Service in Kansas City, MO is seeking an organized Office Assistant/Dispatcher to connect customers with technicians and keep daily operations running smoothly.

The role focuses on dispatching, answering calls, scheduling, and data entry, with a strong emphasis on customer service and teamwork in a busy office environment.

Qualifications

• Experience in dispatching, customer service, or administrative roles.
• Strong multitasking and organizational abilities in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Dispatch technicians to service calls efficiently and accurately.
• Answer inbound calls, schedule appointments, and provide excellent service.
• Maintain scheduling software and service logs throughout the day.
• Communicate with field staff to monitor status and adjust schedules.
• Process work orders, invoices, and basic data entry tasks.
• Handle inquiries, complaints, and follow-ups professionally.
• Support office staff with general administrative duties.

Skills

Dispatching

Customer service

Administrative support

Multitasking

Communication skills

Tools

Scheduling software/CRM

Job description

About the Role:

Precision Door Service is looking for an organized and energetic Office Assistant/Dispatcher to join our team in Kansas City, MO! In this role, you'll be the backbone of our daily operations — connecting customers with our skilled technicians and keeping everything running smoothly behind the scenes.

Benefits:

• Company parties
• Employee discounts
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

About the Role:

Precision Door Service is looking for an organized and energetic Office Assistant/Dispatcher to join our team in Kansas City, MO! In this role, you'll be the backbone of our daily operations — connecting customers with our skilled technicians and keeping everything running smoothly behind the scenes.

Responsibilities:

• Dispatch technicians to residential and commercial service calls efficiently and accurately
• Answer inbound customer calls, schedule appointments, and provide exceptional customer service
• Maintain and update scheduling software and service logs throughout the day
• Communicate with field technicians to monitor job status and adjust schedules as needed
• Process work orders, invoices, and basic data entry tasks
• Handle customer inquiries, complaints, and follow-ups in a professional manner
• Support office staff with general administrative duties as needed

Requirements:

• Prior experience in dispatching, customer service, or an administrative office role preferred
• Strong multitasking and organizational skills in a fast-paced environment
• Excellent verbal and written communication skills
• Proficiency with basic computer software including scheduling or CRM tools
• Ability to remain calm, professional, and solution-focused under pressure
• Reliable, punctual, and a strong team player

About Us:

Precision Door Service is one of the most trusted names in garage door repair and installation, serving homeowners and businesses across the Kansas City area. Our customers love us for our fast response times, honest pricing, and highly trained technicians. We take pride in building a supportive, team-oriented workplace where employees are valued and set up for success. This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.