Service Dispatcher

Ambrose Air, Inc.; Orlando (FL); Vor Ort; USD 27.552 - 34.440; Vollzeit

Benefits dieser Stelle

Paid Training

Flexible Scheduling

Competitive Compensation

Spiffs, Rewards, & Employee Contests

Zusammenfassung

A leading HVACR service provider in Orlando, Oklahoma is seeking a Service Dispatcher to assist in managing service operations, scheduling jobs, and training technicians. The incumbent will need excellent communication skills, supervisory experience, and a basic understanding of HVACR technology. Compensation ranges from $20.00 to $25.00 per hour. The role requires a willingness to work non-standard hours and a valid driver's license.

Qualifikationen

• Proven supervisory experience in HVACR customer service environment.
• Ability to negotiate orders for timely materials.
• Excellent communication skills for diverse groups.
• Basic knowledge of HVACR technology and terms.
• Ability to work on-call and non-standard schedules.
• Current state driver’s license required.

Aufgaben

• Assist the Service Manager in resource planning.
• Schedule service jobs based on technician capabilities.
• Train technicians in customer service and sales.
• Maintain relationships with accounts receivable for credit collections.
• Help resolve customer complaints efficiently.
• Work with suppliers on parts performance and availability.

Kenntnisse

Supervisory experience in customer service

Negotiation skills

Excellent oral and written communication

Basic HVACR technology knowledge

Customer service orientation

Ability to work non-standard schedule

Sales skills

Jobbeschreibung

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.

• Paid Training
• Flexible Scheduling
• Competitive Compensation
• Spiffs, Rewards, & Employee Contests

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Ambrose Air, Inc. service technicians, suppliers, and service customers.

• Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
• Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
• Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
• Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
• Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
• Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
• Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
• Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
• Performing related staff-level duties as directed by the Service Manager.

Job Qualifications

• Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
• Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
• Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
• Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on‑site technician.
• Knowledge of HVACR‑related terms, training, job‑costing, marketing and sales.
• Ability and initiative to work a non‑standard schedule, including a willingness to be on‑call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
• Ability to serve as the Service Manager in the absence of the incumbent.
• Physical ability and initiative to meet with customers on the job‑site to demonstrate Ambrose Air, Inc.'s commitment to superior customer service and concern for its clients.
• Skill and ability to sell service jobs and service contracts, face‑to‑face, in a letter, and on the phone.
• Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
• Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after‑hours customers.
• Current (state) driver’s license.

Compensation: $20.00 - $25.00 per hour