Service Dispatcher/Office Coordinator

Carolinas Collision Association; Akron (OH); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Paid Training

Flexible Scheduling

Competitive Compensation

Job summary

A prominent service provider in Ohio is seeking a Service Dispatcher to assist in administrative tasks, field productivity, and profitability. The ideal candidate will have strong customer service skills, HVACR knowledge, and the ability to manage scheduling complexities. Responsibilities include directing calls, managing documentation, and resolving customer issues. This full-time position offers competitive compensation between $20 and $24 per hour along with benefits such as health insurance and flexible scheduling.

Qualifications

• Proven experience in a customer service environment preferably in HVACR contracting.
• Excellent oral and written communication skills.
• Self-starter with the ability to work independently and in a team.
• Basic knowledge of HVACR technology.

Responsibilities

• Assist in scheduling service jobs based on technician availability.
• Act as main contact for incoming customer calls.
• Oversee warranty registrations and payment processing.
• Resolve customer complaints efficiently.

Skills

Customer service experience

Communication skills

Self-starter

Knowledge of CRM software

Computer skills

HVACR technology knowledge

Sales skills

Ability to assist technicians

Driver’s license

Job description

• 401(k) matching
• Health insurance
• Paid time off

The Service Dispatcher reports to the Office Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department.

• Paid Training
• Flexible Scheduling
• Competitive Compensation

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with ENG Heating & Cooling, Inc. service technicians, suppliers, and service customers.

Representative duties include:

• Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
• Being a main point of contact for incoming calls and assisting and directing customers to help resolve their needs in the form of troubleshooting, payment collections, dispatching, reviewing sales estimates and/or escalating to other staff for additional assistance.
• Overseeing warranty registration, documentation mailing, filing, safe record keeping and processing of payments.
• Maintaining a working relationship with other office staff on the collection of problem accounts, negotiating credit when applicable to build the customer base.
• Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the appropriate leadership.
• Performing related staff-level duties as directed by the Office Manager.

Job Qualifications:

• Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
• Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
• Be a self‑starter and ability to work independently and as a team member.
• Preferred knowledge of CRM software.
• Proficient in computer skills, including Microsoft Office, online permit processing, and general office equipment.
• Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on‑site technician.
• Knowledge of HVACR‑related terms, training, job‑costing, marketing and sales.
• Skill and ability to sell service jobs and service contracts in a letter, and on the phone.
• Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to all customers.
• Current (state) driver’s license.

Compensation: $20.00 - $24.00 per hour

There are many exciting options for a career in HVACR waiting to be explored.

If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!

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Benefits of working as an HVACR Technician

Jobs Are Available Now!

When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.

More Than Just a Career.

HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.

Opportunity for Career Advancement.

Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.

HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to do ...

The Future Is Bright:

Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long‑term jobs.

New Technologies.

HVACR offers opportunities to work in high‑tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.

Variety of Career Paths.

HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.