Service Dispatcher

TriMark USA, LLC; Houston (TX); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Tuition Reimbursement

Pet

Legal Insurance

401k

Community Service Day

Spotlight Awards

National Sales Excellence Awards

CFSP Prep Certification Program

Job summary

TriMark USA, LLC in Houston, TX is seeking a Service Dispatcher for a hybrid, full-time role. You will plan routes, dispatch drivers, and coordinate with warehouses to ensure timely deliveries and high customer satisfaction.

The role requires strong communication, multitasking, and problem-solving skills. Typical hours are 7am–5pm, Monday–Friday, with a focus on efficient logistics and accurate record keeping.

Qualifications

• High school diploma or GED required; military or practical experience acceptable.
• Experience in dispatching, logistics coordination, or transportation operations preferred.
• Proficiency with routing, dispatching, and communication software (GPS navigation, dispatching tools).
• Familiarity with transportation regulations and safety standards.

Responsibilities

• Plan and coordinate delivery routes for drivers to optimize time and fuel use.
• Dispatch drivers with detailed instructions and maintain ongoing driver communication.
• Serve as main contact for customers, providing delivery updates and resolving issues.
• Coordinate with warehouse and internal teams to ensure timely order fulfillment.
• Maintain dispatch records, driver assignments, and delivery schedules.

Skills

Customer service

Multitasking

Communication

Problem-solving

Education

HS Diploma or GED

Tools

GPS navigation

Dispatch software

Microsoft Office

Job description

Why you'll love it here!

Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

• 401k
• Community Service Day

Spotlight Awards

National Sales Excellence Awards

CFSP Prep Certification Program

POSITION SUMMARY:

• The Service Dispatcher reports to the Supervisor
• Located in Houston, TX
• Full-Time
• Monday through Friday. 7am to 5pm
• Hybrid

The Dispatcher plays a pivotal role in coordinating the efficient movement of goods and services by managing schedules, routes, and communications between drivers, customers, and internal teams. The Dispatcher ensures timely deliveries, resolves logistical issues, and maintains accurate records of transportation activities.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Route Planning and Coordination:

• Plan and coordinate delivery routes for drivers based on factors such as distance, traffic, and customer requests.
• Optimize routes to maximize efficiency and minimize delivery times, fuel consumption, and vehicle wear and tear.

Dispatching and Communication:

• Dispatch drivers to assigned routes and provide them with detailed instructions, schedules, and relevant information.
• Maintain constant communication with drivers via phone, radio, or messaging systems to provide updates, directions, and assistance as needed.

Customer Service:

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing updates on delivery status.
• Ensure a high level of customer satisfaction by delivering excellent service and promptly resolving any concerns or complaints.

Logistics Coordination:

• Coordinate with warehouse staff, logistics personnel, and other internal teams to ensure smooth operations and timely fulfillment of orders.
• Monitor inventory levels, shipment schedules, and delivery timelines to proactively address any potential delays or issues.

Documentation and Record Keeping:

• Maintain accurate records of dispatch activities, including driver assignments, delivery schedules, and customer interactions.

Problem Solving:

• Quickly identify and resolve logistical issues, such as route deviations, vehicle breakdowns, or delivery delays, to minimize disruptions and maintain service levels.

Safety Compliance:

• Ensure compliance with safety regulations and company policies regarding driver behavior, vehicle maintenance, and transportation operations.

COMPETENCIES:

• Ability to manage multiple tasks, prioritize activities, and maintain attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills to effectively convey information and instructions to drivers, customers, and team members.
• Strong analytical and problem-solving skills to identify issues, evaluate options, and implement effective solutions under pressure.
• Dedication to providing exceptional service to customers by addressing their needs, resolving issues, and ensuring timely deliveries.

QUALIFICATIONS & EXPERIENCE:

• High School Diploma or GED, or equivalent military or practical experience.
• Previous experience in dispatching, logistics coordination, or transportation operations preferred.
• Proficiency in computer software systems for routing, dispatching, and communication (e.g., GPS navigation, dispatching software, Microsoft Office).
• Familiarity with transportation regulations, safety standards, and industry best practices.
• Strong customer service orientation and interpersonal skills.
• Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
• Ability to successfully pass a background check post offer acceptance.

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