Service Director – J. Pauley Toyota

Hiring Winners; Fort Smith (AR); On-site; USD 120,000 - 180,000; Full time

Job summary

Hiring Winners in Fort Smith, AR, is seeking an experienced Service Director to lead the Service Department of an automotive dealership. The role emphasizes leadership, process management, and customer service to deliver an exceptional service experience.

Toyota experience is a significant advantage but not required. You will oversee daily operations, coach staff, monitor performance metrics, ensure compliance with standards, and collaborate with Parts and Sales to optimize workflow.

Qualifications

• Minimum 5 years of service management experience in an automotive dealership.
• Proven leadership and team-building skills.
• Ability to interpret manufacturer policies and dealership procedures.
• Excellent communication and customer service skills.
• Toyota dealership experience is preferred but not mandatory.

Responsibilities

• Oversee daily operations of the Service Department to ensure efficiency and profitability.
• Lead, coach, and develop service staff including advisors, technicians, and support personnel.
• Monitor and manage departmental performance metrics (customer satisfaction, repair cycle time, profitability).
• Ensure compliance with dealership, manufacturer, and safety standards.
• Collaborate with Parts and Sales Departments to ensure smooth operational flow.
• Handle customer concerns and resolve service issues professionally and promptly.
• Maintain staffing levels and participate in hiring and performance evaluations.
• Review and approve repair orders and warranty claims as needed.
• Analyze service reports and adjust operations to meet strategic objectives.

Skills

Leadership

Customer service

Operations management

Staff coaching

Analytical thinking

Education

High School Diploma or GED

Business or automotive tech education (a plus)

Job description

Service Director – Automotive Dealership

We are seeking an experienced and results-driven Service Director to lead and manage the operations of our Service Department. The ideal candidate will bring strong leadership, process management, and customer service skills to ensure an exceptional service experience. Toyota experience is a significant advantage but not required.

Job Responsibilities

• Oversee the daily operations of the Service Department to ensure efficiency and profitability
• Lead, coach, and develop service staff including service advisors, technicians, and support personnel
• Monitor and manage departmental performance metrics, including customer satisfaction, repair cycle time, and profitability
• Ensure compliance with all dealership, manufacturer, and safety standards
• Work collaboratively with Parts and Sales Departments to ensure smooth operational flow
• Handle customer concerns and resolve service issues with professionalism and urgency
• Maintain appropriate staffing levels and participate in hiring, training, and performance evaluations
• Review and approve repair orders and warranty claims as needed
• Analyze service reports and adjust operations to achieve strategic objectives

Requirements

• Proven experience managing a high-volume automotive service department
• Exceptional leadership and team-building skills
• Strong organizational and decision-making ability
• Ability to interpret and apply manufacturer policies and dealership procedures
• Excellent communication and customer service skills
• Toyota dealership experience is strongly preferred but not mandatory

Education and/or Experience

• High School Diploma or GED required; post-secondary education in business or automotive technology is a plus
• Minimum 5 years of service management experience in an automotive dealership environment