Service Director - Construction

Liberty Mutual Insurance

Boston (MA)

On-site

USD 92,000 - 171,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits

Continuous learning opportunities

Job summary

A leading insurance company in Boston seeks a Service Director to oversee the delivery of risk control services and develop relationships with customers. The ideal candidate will have 8+ years in Risk Control, leadership abilities, and strong communication skills. This full-time position offers competitive compensation in a supportive work environment.

Qualifications

8+ years of experience in Risk Control or safety and health.
Proficiency in leadership and relationship building.
Ability to communicate effectively including presentations.

Responsibilities

Monitor delivery of risk control services to customers.
Create service plans and track progress on goals.
Evaluate customer prospect and service levels.

Skills

Leadership

Consultation

Customer service

Communication skills

Education

Bachelor's degree in math, engineering or related areas

Certification: CSP, ARM, CRM, CPCU, CIH, CPE

Tools

Microsoft Office suite

Job description

Overview

Liberty Mutual Insurance provided pay range

This range is provided by Liberty Mutual Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$92,000.00/yr - $171,000.00/yr

Description

As a Service Director focused on our Construction book of business, you will plan, evaluate and monitor the delivery of service commitments to ensure risk control services are delivered effectively and efficiently. Assesses the customer\'s overall risk for underwriting purposes and to control the customer\'s source of risk, losses and costs. Develops effective relationships with customers, business partners and peers to coordinate service arrangements, programs and procedures. Handles special customer situations and problems to ensure timely resolution. Conducts periodic workload reviews and completes specialized customer reports. Performs prospect and service work as necessary.

Responsibilities

Plans, coordinates and monitors the service commitments for assigned customers to ensure risk control services are delivered effectively, efficiently and meet expectations of the department, business unit or market partner. Evaluates customer prospect and service levels, Risk Control Consultant workloads, and regional capacity.
Creates service plans to document baseline activity, metrics, and goals in order to track progress in reducing the frequency and severity of losses while demonstrating the value of doing business with Liberty Mutual. Evaluates, monitors and documents Risk Control Stewardship service levels.
Participates in actively acquiring and retaining profitable business. Provides consultation, information and expert analysis to assist the account team with new business solicitation, and renewals. Keeps underwriting, account and Risk Control team apprised when significant changes occur in a customer\'s operations, exposures, ownership or organizational structure. Participates in prospecting new business and developing service agreements fosters new partnerships and strengthens existing relationships with customers and business unit/market partners.
Evaluates use of resources (services hours, expenses, etc.), quality of service, utilization of programs, productivity, net gain in book of business and other key indicators. Identifies opportunities and may design projects that improve results and increase the number and quality of services customers choose to buy.
Provides major loss source analyses, products and training.
Fulfills risk assessment and service requirements as assigned.
Trains field and Home Office employees in service related functions and activities. Designs and implements customer training programs. Makes presentations at customer training and other functions.

Qualifications

Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing)
Advanced knowledge of loss prevention principles, practices and core service capabilities as they relate to performance and profitability
Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite
Knowledge and skills required are normally acquired through a bachelor\'s degree with coursework in math, engineering or related areas (or equivalent), a minimum 8 years relevant experience in Risk Control or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE
Travel may be required

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran\'s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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