Service Director

Ladders; United States; Remote; USD 108,000 - 162,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Disability Insurance

Tuition Reimbursement

Relocation Assistance

Job summary

Ladders is seeking a Service Director to lead regional service delivery and act as the primary contact for customer issues. You will manage a team of biomedical technicians and collaborate with internal stakeholders to ensure high-quality support across the assigned area.

The role requires strong judgment, operational discipline, and the ability to improve service outcomes in a customer-facing environment. Remote work in the US is supported with significant travel as needed.

Qualifications

• Bachelor's degree or equivalent experience in the medical services industry.
• 4-10 years of relevant experience required.
• Proven leadership experience managing technical teams.
• Willingness to travel up to 50% for customer site visits.
• Ability to work remotely with a dedicated office space and high-speed internet.
• Legal authorization to work in the U.S. without sponsorship.

Responsibilities

• Serve as the primary contact for customer concerns, ensuring timely resolution of service issues.
• Maintain in-depth knowledge of the assigned region and product lines to support customer needs effectively.
• Establish ongoing technical and business support for customers in the designated area.
• Lead and develop a team of biomedical technicians, focusing on staffing and performance management.
• Utilize technical expertise to implement policies and strategies effectively.
• Stay informed about industry best practices and the competitive landscape to enhance service delivery.
• Exercise judgment to propose innovative solutions for complex technical challenges.

Skills

Leadership experience

Team management

Remote work

Customer service

Education

Bachelor's degree

Job description

For our client, we are seeking a Service Director to join the team of a leader in the Business Services space. This role will oversee regional service delivery and act as the primary point of contact for customer issues, with a strong focus on timely resolution and long-term customer satisfaction. You will lead a team of biomedical technicians, partner with internal stakeholders, and ensure technical and business support is delivered effectively across the assigned area. The position also calls for strong judgment, operational discipline, and the ability to improve service outcomes in a customer-facing environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $108,000 – $162,000 annually

Responsibilities

• Serve as the primary contact for customer concerns, ensuring timely resolution of service issues
• Maintain in-depth knowledge of the assigned region and product lines to support customer needs effectively
• Establish ongoing technical and business support for customers in the designated area
• Lead and develop a team of biomedical technicians, focusing on staffing and performance management
• Utilize technical expertise to implement policies and strategies effectively
• Stay informed about industry best practices and the competitive landscape to enhance service delivery
• Exercise judgment to propose innovative solutions for complex technical challenges

Qualifications

• Bachelor's degree or equivalent experience in the medical services industry
• 4-10 years of relevant experience required
• Proven leadership experience managing technical teams
• Willingness to travel up to 50% for customer site visits
• Ability to work remotely with a dedicated office space and high-speed internet
• Legal authorization to work in the U.S. without sponsorship

Benefits

• Comprehensive medical, dental, and vision insurance
• Paid time off and a 401(k) plan with contributions from both employee and employer
• Life, disability, and accident insurance coverage
• Tuition reimbursement for further education
• Relocation assistance provided

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.