Service Director

Group1 Automotive, Inc.; Hanover (MA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job training and advancement opportunities

Job summary

Group1 Automotive, Inc. seeks an Automotive Service Director at Mercedes Benz of Hanover to oversee service department operations. Candidates should have management experience in automotive service and excellent customer service skills. Responsibilities include training staff, ensuring customer satisfaction, and maintaining performance records.

The role offers a salary range of $130,000.00 to $180,000.00 along with a comprehensive benefits package, including health insurance and 401(k) matching.

Qualifications

• Two or more years of management experience in an automotive service department.
• Experience managing 15+ employees preferred.
• Valid driver license in the state of employment with a good driving record.

Responsibilities

• Hire, train, and motivate service department staff.
• Ensure customer satisfaction by monitoring performance.
• Maintain sales and production records as required.

Skills

Management experience in automotive service department

Excellent customer service skills

Ability to work independently

High-energy personality

Self-motivated

Education

High school diploma or equivalent

Tools

ADP Dealer Services

Job description

Overview

MERCEDES BENZ OF HANOVER is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified AUTOMOTIVESERVICE DIRECTOR to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

Benefits

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Hire, train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• Two or more year’s management experience in an automotive service department.
• Experience managing 15+ employees preferred.
• ADP Dealer Services Experience a plus.
• Ability to work independently and be self-motivated.
• A desire to work in a commission, performance-based, environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

Compensation: $130,000.00 to $180,000.00

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.

Group 1 Automotive is an Equal Employment Opportunity employer.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.