Assistant Service Manager

Group1 Automotive, Inc.; Rockland (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job summary

Group1 Automotive, Inc. is seeking an Assistant Automotive Service Manager for their Land Rover location in Rockland, Massachusetts. This role involves assisting the Service Director in managing the service department, driving customer satisfaction, and ensuring departmental goals are met. Candidates should have at least two years of management experience in an automotive service setting and excellent customer service skills. The position offers a competitive compensation range of $120,000 to $150,000.

Qualifications

• Two or more years of management experience in an automotive service department.
• Ability to work independently and be self-motivated.
• Excellent customer service skills and professional appearance.

Responsibilities

• Assist Service Director to hire, train, develop and motivate the service department staff.
• Ensure customer satisfaction and maintain daily sales and production records.
• Handle customer complaints tactfully and ensure proper repair techniques are followed.
• Monitor budgets for the service department and keep management informed.

Skills

Management experience in automotive service department

Excellent customer service skills

Self-motivated

ADP Dealer Services Experience

Work independently

Good attitude and high-energy personality

Professional appearance and work ethic

Process-driven environment

Education

High school diploma or equivalent

Job description

Overview

LANDROVER ROCKLAND is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Assistant Automotive Service Manager to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork, now might be the time for you to accelerate your career as part of the best company in automotive retail.

Benefits

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program

Responsibilities

• Assist Service Director to hire, train, develop and motivate the service department staff and monitor their performance.
• Work with Service Director to forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary for technicians and service advisors.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• Two or more years of management experience in an automotive service department.
• ADP Dealer Services Experience a plus.
• Ability to work independently and be self-motivated.
• A desire to work in a commission, performance-based, environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

Compensation: 120,000.00 to 150,000.00

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.