Service Director

Woodward Management Partners; Apex (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

100% Paid Employee Healthcare

Dental, Vision, & LTD Coverage

Paid PTO & Holiday Time

401k Investment Plan

Employee Apartment Discount & Employee

Referral Programs

Job summary

Woodward Management Partners in North Carolina seeks a Service Director to oversee all maintenance operations for a residential community, manage repairs on occupied and vacant apartments, and ensure work meets quality standards.

The role requires on-site leadership, adherence to safety regulations, coordination with the Community Director, and timely completion of service requests; candidates must have a valid driver’s license and HVAC certification.

Qualifications

• Leadership experience in maintenance or facilities management.
• Knowledge of safety regulations and OSHA standards.
• Ability to coordinate with property staff and contractors.

Responsibilities

• Represent Woodward Management Partners professionally with residents, vendors, and staff.
• Ensure compliance with federal fair housing laws and ADA as well as local rules.
• Follow OSHA safety policies and company safety policies at all times.
• Communicate with Community Director about issues impacting operations and finances.
• Make daily decisions to control expenses within the operating budget.
• Gather bids for capital work for annual budget preparation.
• Inspect property daily for curb appeal and safety issues.
• Perform assigned maintenance tasks and service requests within 24–48 hours.

Skills

Team leadership

Budget awareness

Education

HVAC certified

Job description

• Responsible for all phases of maintenance operations while operating within budgeted financials goals of property under direction of Community Director.
• Performs various maintenance duties necessary to maintain and enhance the value of the community.
• Handles repairs and improvements of occupied and vacant apartments.
• Works as a team participant to ensure the community meets the quality maintenance standards set by Woodward Management Partners, Regional Director and the Community Director.

Service Director Job Description

BASIC PURPOSE:

• Responsible for all phases of maintenance operations while operating within budgeted financials goals of property under direction of Community Director.
• Performs various maintenance duties necessary to maintain and enhance the value of the community.
• Handles repairs and improvements of occupied and vacant apartments.
• Works as a team participant to ensure the community meets the quality maintenance standards set by Woodward Management Partners, Regional Director and the Community Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent Woodward Management Partners in a professional manner at all times. Maintain a professional, courteous attitude when dealing with residents, vendors, subordinates, employees and general public.
• Ensure that the property complies with Federal Fair Housing laws and American with Disabilities Act as well as city, county and state rules and regulations.
• Be aware of and operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Communicate with Community Director regarding any issues that adversely impact property operations and ultimate financial success.
• Make daily decisions to ensure that expenses are controlled as outlined in approved operating budget.
• Gather bids for capital work for annual budget preparation.
• Inspect property daily to maintain superior curb appeal and identify safety issues.
• Perform assigned maintenance tasks and service request in a timely manner (24 to 48 hours) pending parts order.
• Manage the inventory of “ready” apartments to support community’s leasing efforts. Follow company standards of 3 to 5 business days on turns.
• Conduct property light inspections to ensure that all exterior lights are in operational order. Maintain a Preventative Maintenance schedule.
• Performs on-call emergency service as required.
• Assists in keeping the grounds and common areas free of trash and debris.
• Assists Community Director in the management of subcontractors or performs the work normally assigned to a subcontractor based on the skill set of the employee.
• Performs other duties as assigned.

POSITION REQUIREMENTS:

• Must have valid driver’s license, dependable transportation and be able to accommodate a rotating on-call schedule
• Must be able to lift up to 50 lbs and exert 50 lbs of force.
• Must be able to endure walking, squatting, bending, balancing, climbing, kneeling, crawling and prolonged standing.
• Must be able to use hands to grip power and hand tools.
• Must be HVAC certified. CPO is preferred. All candidates must pass a background check and drug screen. We are an equal opportunity employer.

BENEFITS:

• 100% Paid Employee Healthcare
• Dental, Vision, & LTD Coverage
• Paid PTO & Holiday Time
• 401k Investment Plan
• Employee Apartment Discount & Employee Referral Programs

EOE STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.