Service Development Manager - AWS Focused

TEKsystems; Arlington (VA); Remote; USD 123,000 - 185,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Disability

HSA

Transportation Benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a Service Development Manager in Arlington, VA to drive cross-functional development of technology services from concept to general availability. You will orchestrate initiatives with Practice Leaders, Compliance, Marketing, Sales, and delivery teams to ensure readiness and timely launches.

The role emphasizes influence over authority, with responsibility for defining service artifacts, playbooks, and enablement materials, while guiding multiple teams in a matrix structure.

Qualifications

• Bachelors degree in Business, Technology, Engineering, or related field, or equivalent practical experience.
• 7+ years of experience in program management, product/service offering mgmt, portfolio operations in tech services.
• 3+ years leading complex cross-functional initiatives in matrixed environments with milestones and risks.
• 4+ years packaging and scaling technology services from concept to general availability.
• 5+ years of stakeholder management with senior leaders and delivery teams.
• 2+ years knowledge of cloud platforms (AWS/Azure/GCP) and delivery of cloud offerings.
• Able to operate in ambiguous environments with multiple priorities and measurable outcomes.

Responsibilities

• Drive cross-functional development and maturation of technology services from concept to GA.
• Define service readiness requirements and progress services through beta, LAV, and GA.
• Lead multiple initiatives with on-time, on-scope delivery and risk management.
• Coordinate with Practice Leaders, Compliance, Marketing, Sales, and delivery teams.

Skills

Program management

Product/service offering mgmt

Portfolio operations

Cross-functional leadership

Stakeholder management

Risk & dependency management

Cloud platforms knowledge

Education

Bachelor's degree in Business/Tech/Engineering

Job description

Ready to join us?

Heres what the opportunity supported through our TGS Talent Acquisition Team requires:

The Service Development Manager is responsible for driving the cross-functional development and maturation of technology services from concept through general availability. This role blends elements of product management and program management, with a strong focus on orchestration, influence, and execution across matrixed teams.

Reporting to Portfolio Operations, the Service Development Manager partners closely with Practice Leaders, Compliance, Marketing, Sales, and delivery teams to define service readiness requirements, manage service development initiatives, and ensure services progress successfully through maturity stages (beta limited availability general availability).

This role does not have direct reports but operates as a matrix leader, guiding multiple teams and initiatives simultaneously to deliver scalable, market-ready services.

Key Responsibilities

Service Development & Maturity

• Drive service development initiatives across technology platforms (e.g., AWS, Azure, GCP) and technology practices (e.g., Application Modernization)
• Define and coordinate requirements for service progression from beta to limited availability to general availability
• Ensure service readiness across delivery, compliance, sales enablement, and marketing dimensions
• Partner with stakeholders to reduce time-to-launch while minimizing rework and downstream friction

Program & Initiative Management

• Lead multiple concurrent service development initiatives, ensuring on-time and on-scope delivery
• Develop and maintain service development plans, milestones, dependencies, and risks
• Facilitate trade-off discussions and influence prioritization decisions across stakeholders
• Identify and proactively manage risks, issues, and cross-team dependencies

Cross-Functional Leadership

• Act as the central point of coordination across Practice Leaders, Compliance, Marketing, Sales, and other stakeholders
• Facilitate alignment on service scope, readiness criteria, and launch expectations
• Influence decision-making through data, structured recommendations, and strong communication
• Drive accountability without direct authority

Service Packaging & Enablement

Coordinate the development of service artifacts such as:

• Service definitions and descriptions
• Delivery models and playbooks
• Sales enablement and marketing materials

Ensure services are clearly defined, repeatable, and positioned for successful adoption

Measures of Success

• Services progressing smoothly from beta limited availability general availability
• Consistent on-time and on-scope delivery of service development initiatives
• High stakeholder satisfaction across Practice Leaders, Sales, and Marketing
• Reduced service launch timelines and lower levels of rework or post-launch remediation

Required Qualifications

• Bachelors degree in Business, Technology, Engineering, or related field, or equivalent practical experience.
• 7+ years of experience in program management, product/service offering management, portfolio operations, or related roles within technology professional services, consulting, or a services-led technology organization.
• 3+ years leading complex, cross-functional initiatives in matrixed environments , including establishing milestones, managing dependencies/risks, and driving governance and decision-making.
• 4+ years experience packaging, launching, and scaling technology services/offerings from concept through general availability, including readiness across delivery, compliance, sales enablement, and marketing.
• 5+ years of stakeholder management and influence experience, with the ability to drive alignment and accountability across senior leaders and delivery teams through clear, structured communication.
• 3+ years of hands‑on experience producing service lifecycle and readiness artifacts (e.g., service definitions, delivery models/playbooks, launch checklists, enablement materials, and executive‑ready status reporting).
• 2+ years of working knowledge of cloud platforms (AWS, Azure, and/or GCP) and how consulting/service organizations deliver and operationalize cloud‑based offerings.
• Proven ability to operate effectively in ambiguous, evolving environments, managing multiple concurrent initiatives and priorities with a bias toward measurable outcomes.

Job Type & Location

This is a Permanent position based out of Arlington, VA.

Pay and Benefits

The pay range for this position is $123000.00 - $184600.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

• Medical
• Dental
• Vision Critical Illness
• Accident
• Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long‑Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.