Service Desk Technician Tier 3 / Systems Engineer (MSP)

Justice IT Consulting; Burleson (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health, dental, vision insurance

Job summary

A premier IT service firm in Burleson, TX, is seeking a Systems Engineer / Tier 3 Service Desk Technician to lead challenging technical projects and provide exceptional service. You will troubleshoot advanced server and network issues, mentor junior staff, and partner with clients to enhance their IT infrastructure. The ideal candidate will have deep experience in Windows Server and security practices, and will thrive in a culture that values each voice. Competitive salary and benefits are offered.

Qualifications

• Strong troubleshooting instincts and independence.
• Deep experience in Windows Server, M365/Entra ID, virtualization, and networking fundamentals.
• Security-first mindset with comfort in client-facing engagements.

Responsibilities

• Troubleshoot advanced server, network, and cloud issues.
• Support modern infrastructure stacks.
• Lead and implement projects: server migrations and firewall deployments.

Skills

Strong troubleshooting instincts

Clear communicator

Deep experience in Windows Server

Security-first mindset

Experience with firewall platforms

Education

CompTIA Network+ / Security+

Microsoft Azure/M365 certification

CCNA

ITIL 4

Tools

Microsoft 365

VMware

Entra ID

Job description

Justice IT Consulting

Systems Engineer / Tier 3 Service Desk Technician

Burleson, TX (In-Person)

Full-Time Monday-Friday

$75,000 - $95,000 + Great Benefits

Are you more than a "ticket closer"? Do you want to be part of a team that genuinely delivers exceptional service, solves real technical challenges, and is valued for your voice and contributions? At Justice IT Consulting, you won't be a number -- you'll be a trusted leader in our technical delivery and client success.

Who We Are

Justice IT Consulting is a premier IT and cybersecurity partner for small and mid-sized businesses across Texas -- especially manufacturing, aerospace, and defense contractors. We believe technology should be accessible and supportive, empowering our clients to grow confidently.

We're proud to be recognized industry-wide, including being named to CRN's MSP 500 Security 100 list and nominated as a 2025 MSP Titans of the Industry finalist for excellence in service and innovation.

The Opportunity -- More Than Just Tech Support

This is not a basic help desk role. As a Systems Engineer / Tier 3 Technician, you'll:

• Be the final escalation point -- solving the toughest technical challenges with confidence.
• Lead infrastructure and cloud initiatives, and drive improvements that matter.
• Mentor and elevate our Tier 1 and Tier 2 teams.
• Partner directly with clients to design scalable, secure systems.
• Be trusted to make real technical decisions and communicate them clearly -- geek and human-friendly.

What You'll Do Day-to-Day

• Troubleshoot advanced server, network, and cloud issues.
• Take ownership of major incidents -- from response to prevention.
• Lead and implement projects: server migrations, Microsoft 365 transformations, firewall deployments, and more.
• Support modern infrastructure stacks: Windows Server, Entra ID, VMware/Hyper-V, and security platforms.
• Use and improve MSP automation tooling (PSA/RMM) and develop scripts for efficiency.
• Help elevate the technical maturity of our entire service team.

What We're Looking For

• Strong troubleshooting instincts and independence.
• Clear communicator who can "speak Geek and Human."
• Deep experience in Windows Server, M365/Entra ID, virtualization, and networking fundamentals.
• Security-first mindset with comfort in client-facing engagements.
• Experience with firewall platforms, VPNs, endpoint security, and MSP tooling.

Nice-to-have certifications (but not required):

CompTIA Network+ / Security+, Microsoft Azure/M365 certs, CCNA, ITIL 4.

We invest in your growth -- training and cert reimbursement included.

Why You'll Love Working Here

• Easy-going, respectful culture where your voice matters.
• Paid time off, birthday off, and flexible time-off when life happens.
• 401(k) matching, health, dental, vision, life insurance.
• Professional development, paid certifications, and career growth paths -- Solutions Architect, Service Delivery Manager, vCIO, CTO.

Ready to Make a Difference?

If you're driven to protect clients, solve complex problems, and contribute to a team that gets it, Justice IT Consulting is the place where your skills will thrive and your career will grow.

Apply now and let's elevate technology together.