Tier 3 System Engineer

AVC Technology Corporation; Indianapolis, Northern (IN, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Solid benefits

Team lunches

Job summary

AVC Technology Corporation is seeking a Tier 3 Systems Engineer to join our fast-paced MSP team in Indianapolis. You’ll serve as the final escalation for complex IT issues across cloud and on-prem environments, optimizing Windows Server, Active Directory, virtualization, and cloud services.

You’ll automate tasks with PowerShell and RMM tools, mentor junior staff, and collaborate with clients to plan infrastructure projects.

Qualifications

• 5+ years of IT support, systems administration, or engineering experience, preferably in an MSP.
• Deep expertise with Microsoft technologies (Windows Server, AD, DNS/DHCP, M365, Azure, Intune, Exchange Online).
• Solid networking skills (VLANs, routing, switching, VPNs, firewalls).
• Experience with virtualization (VMware ESXi, Hyper-V) and NAS/SAN storage.
• Knowledge of cybersecurity fundamentals and best practices.
• Scripting/automation skills (PowerShell).
• Excellent communication and documentation abilities.
• Certifications like Azure Administrator, CompTIA Network+/Security+, or CCNA are a plus.

Responsibilities

• Serve as the final escalation point for complex issues.
• Tackle advanced system and network incidents across cloud and on-prem environments.
• Administer and optimize Windows Server, AD, and virtualization platforms (VMware, Hyper-V).
• Maintain and modernize Microsoft 365, Azure AD, Exchange Online, and related cloud tech.
• Plan, deploy, and support IT infrastructure projects for clients.
• Configure routers, switches, firewalls, and VPNs (Cisco, Fortinet, Ubiquiti, SonicWall).
• Champion cybersecurity best practices and patch management.
• Automate repetitive tasks using PowerShell or RMM tools.
• Document and standardize processes for future efficiency.
• Communicate clearly with clients and teammates; mentor junior staff.

Skills

Windows Server

Active Directory

Group Policy

DNS/DHCP

Microsoft 365

Azure

Intune

Exchange Online

Networking

VMware ESXi

Hyper-V

PowerShell

RMM tools

ConnectWise

Datto

Tools

PowerShell

ConnectWise

Datto

Job description

Customers Needing IT Support Call 317-225-4615

Customers needing Accounting and Payroll Support 317-225-4609

We’re on the hunt for a sharp, resourceful, and slightly caffeinated Tier 3 Systems Engineer to join our powerhouse MSP team. If you thrive in a fast-paced, ever-changing environment where no two days look the same — and you love solving complex tech puzzles — this role is for you. You’ll be the person others call when the server’s acting up, the cloud is feeling moody, or the Wi‑Fi has a mind of its own.

Key Responsibilities

• Serve as the final escalation point for complex technical issues — if Tier 1 and 2 can’t fix it, you’re the superhero they call.
• Tackle advanced system and network incidents across cloud and on-prem environments with calm professionalism (and maybe a touch of sarcasm).
• Administer and optimize Windows Server, Active Directory, and virtualization platforms (VMware, Hyper‑V) while making it look easy.
• Keep Microsoft 365, Azure AD, Exchange Online, and related cloud technologies running smoother than a fresh patch install.
• Plan, deploy, and support IT infrastructure projects that make our clients’ tech dreams come true.
• Configure routers, switches, firewalls, and VPNs (Cisco, Fortinet, Ubiquiti, SonicWall — you know the drill).
• Champion cybersecurity best practices — patch, protect, and politely panic when someone clicks that suspicious email link.
• Automate all the boring stuff using PowerShell, Python, or RMM tools — because you’re clever like that.
• Document and standardize everything so future you (and your teammates) don’t have to reinvent the wheel.
• Communicate clearly with clients and teammates — whether you’re explaining DNS to a CFO or walking a junior tech through Group Policy.
• Mentor junior technicians and contribute to a culture where learning, laughter, and late-night troubleshooting coexist harmoniously.

Required Skills & Qualifications

• 5+ years of experience in IT support, systems administration, or engineering — ideally in an MSP where coffee is its own food group.
• Deep expertise with Microsoft technologies: Windows Server, Active Directory, Group Policy, DNS/DHCP, Microsoft 365, Azure, Intune, Exchange Online.
• Solid networking chops — VLANs, routing, switching, VPNs, and firewalls are second nature to you.
• Experience with virtualization (VMware ESXi, Hyper‑V) and storage solutions (NAS/SAN).
• Understanding of cybersecurity fundamentals and best practices — you patch faster than hackers can scan.
• Scripting and automation skills (PowerShell preferred) — because typing the same thing twice is a sin.
• Excellent communication, documentation, and troubleshooting skills — you can explain a subnet mask without losing your audience.
• Certifications like Microsoft Certified: Azure Administrator, CompTIA Network+/Security+, or Cisco CCNA are a big plus (and earn you bragging rights).

Preferred Qualifications

• Experience with RMM and PSA tools (ConnectWise, Datto, etc.).
• Comfortable in Linux and macOS environments — because not every client speaks Windows.
• Background in project management or client account technical ownership.
• Ability to juggle multiple clients, priorities, and pings on Teams without losing your cool.

Why Join Us

• Work in a fast-paced, high-energy MSP where every day is different (and occasionally heroic).
• Be part of a team that works hard, laughs harder, and supports each other through every reboot.
• We take our tech seriously — but not ourselves. Expect memes, banter, and team lunches alongside server builds.
• Opportunities to grow your skills, lead projects, and make a tangible impact in client environments.
• Competitive pay, solid benefits, and a culture that values both excellence and humor.

Contact

AVC Technology

• 238 S Meridian St
  Suite 300
  Indianapolis , IN 46225
• Phone: [phone]
• Email: [e-mail]

We are committed to protecting your privacy. We will not share, sell, or rent your personal information, including your phone number, to third parties for their marketing purposes. Phone Number provided will not be used for texting/SMS communication. For the entire police visit: https://www.avctechcorp.com/privacy-policy/