Service Desk Technician Level 1 – MSP

Valeo Networks Inc.; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO

Holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending account

401k with company matching

Certification reimbursement

Professional development assistance

Referral program

Job summary

Valeo Networks Inc. is seeking a motivated on-site IT support specialist to join our technical team in the Cincinnati area. You will handle server and firewall installations, troubleshoot Windows issues, and resolve client tickets while providing excellent service.

Documentation and a strong customer-focused attitude are essential for success. The role requires 3-5 years in tech support, willingness to learn, and the ability to work directly with clients on-site.

Qualifications

• 3-5 years in the technical support field or IT industry.
• Willing to learn and grow with the team.
• Strong Windows troubleshooting and problem-solving skills.
• Experience with server troubleshooting is a plus.
• Experience with firewalls and network devices is desirable.
• Ability to handle printer issues (local and network).
• Knowledge of internet connectivity, FTP transfers, and webmail.
• Experience with remote access, VPNs, and logon scripts.
• Prior ConnectWise or Kaseya experience is a plus.
• Must live in or near Cincinnati, Ohio to support on-site visits.

Responsibilities

• Maintain and improve IT infrastructure, servers, and networks on-site.
• Resolve customer issues and prioritize tickets with attention to detail.
• Install servers and firewalls, document steps and outcomes.
• Troubleshoot end-user tickets and escalate when needed.
• Provide excellent customer service and professional client interactions.

Skills

Tech support experience

Windows troubleshooting

Server troubleshooting

Firewalls

Printer issues

Network connectivity

VPN & remote access

ConnectWise

Kaseya

On-site visits Cincinnati

Education

A+ / MCP / MCSE (preferred)

Job description

SUMMARY

Tech firm looking to hire a highly motivated, self-driven on-site technical individual; please read the entire description before submitting for candidacy. This position is expected to not just maintain but constantly improve and further your education in the industry. We are looking for someone who lives and breathes tech.
You will be part of the technical support team taking care of customers, going on-site, resolving customer issues, installing servers, and firewalls, prioritizing support requests, and troubleshooting end-user tickets. Attention to detail is very important; documentation is a must. The team is responsible for ensuring customers are satisfied, tickets are prioritized, and server/networking issues are resolved and escalated if needed. Attitude is important as you will be dealing with our clients directly; we are also looking for a positive attitude and customer service skills.

SKILLS, KNOWLEDGE & KEY RESPONSIBILITIES

• 3-5 years in the technical support field, support desk, and IT industry


• Willing to learn and grow with your team members/co-workers


• Strong Windows troubleshooting & problem-solving skills


• Some Server troubleshooting & problem-solving skills experience


• Experience with Firewalls


• Printer issues, local and network, simple or large, and multi-purpose


• Internet connectivity, FTP file transfers, webmail access


• Mapped drive connection issues, logon scripts, create new user accounts


• Troubleshoot virus-infected workstations and laptops


• File rights & folder permissions, offline folders, and remote file sharing


• Wireless access, wireless peripherals, Bluetooth devices,


• VPN connections, remote desktop, terminal services, remote web workplace


• Previous experience using ConnectWise is a plus


• Previous experience using Kaseya family of products is a plus


• Client on-sites are required hence you must live in or near Cincinnati, Ohio

EDUCATION & CERTIFICATIONS

A+, MCP, and MCSE, certifications are preferred but not mandatory. A strong candidate would demonstrate the following skills and be able to troubleshoot with a high degree of success.

BENEFITS

We’ve got you covered! Valeo Networks offers a competitive compensation and benefits package, including:

• Paid time off (PTO)


• Paid holidays


• Medical insurance


• Dental insurance


• Vision insurance


• Life insurance


• Flexible spending account


• 401k with company matching contribution


• Certification reimbursement


• Professional development assistance


• Referral program


• And more!

ABOUT US

We are Valeo Networks – a full-service, award-winning Managed Security Services Provider (MSSP) – providing cybersecurity, compliance, cloud solutions, network infrastructure, and managed IT services. With a national presence coast-to-coast, Valeo Networks is a one-stop shop for expert IT support!

We are experiencing HUGE growth – firmly seated in top 5% of revenue-generating MSSPs nationwide, making Valeo Networks one of the largest MSSPs nationally. With much more growth on the horizon, we are looking for the best and brightest people in the technology industry to join our team! We take pride in having a talented workforce that allows ValeoNetworks to continue to be flexible, adaptable, efficient, and easy to do business with.

A deep understanding of the industry, state-of-the-art technologies, a drive toward continuous innovation, and a top-down focus on employee growth and career progression have contributed to our A+ company culture. We advance technicians faster than the industry standard, and we value career growth for our employees so that we can continue being the trusted technology partner for our clients.

Valeo Networks is constantly evolving and exploring new ways to enhance our business processes, delight our customers, and provide innovative solutions. To accomplish this, we are 100% people-focused. From our colleagues to our partners and clients, we put people first. We build connections with others by being helpful, dependable, communicative, humble, focused, flexible, and not taking ourselves too seriously. We maintain a work-life balance and invest in our team members to increase knowledge and experience.

Valeo Networks provides solutions in the areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With over 20 years of industry experience, Valeo Networks is headquartered in Rockledge, FL, with additional locations nationwide. Learn more at valeonetworks.com.

Our Mission:

We empower businesses to realize their full potential through secure, managed solutions.

Our Core Values:

• Honesty


• Accountability


• Competency


• Community


• Transformation


• Obsessive Customer Service

People with these virtues are the ones we want to be a part of our team. Our continued commitment to finding the right people is one of the keys to taking ValeoNetworks to the next level. These core values lay the groundwork for who we are, where we are going, how we are going to get there, and when we will arrive. It’s a very exciting time at Valeo Networks, and we want you to be a part of it!

DISCLAIMER

This is a full-time position – Overtime may be required to handle emergencies, heavy workloads, or other issues.

Client on-sites are required hence you must live in or near Cincinnati, Ohio.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees within this class.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.