2nd-Line Service Desk Engineer - Hybrid Role

Omega Systems; Reading (Berks County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Omega Systems is looking for a Service Desk Engineer L2 to provide intermediate technical support to their customers across various locations including Reading, PA. This position involves diagnosing and resolving more complex IT incidents as well as maintaining effective communication with account management teams.

Ideal candidates will have a minimum of 3 years in information technology, strong knowledge of various operating systems, and excellent customer service skills. The role offers a hybrid work option after 90 days.

Qualifications

• 3+ years of IT experience supporting inbound customer requests.
• Strong working knowledge of Windows and Linux operating systems.
• Excellent customer service and problem-solving skills.

Responsibilities

• Provide 2nd Level technical support through various channels.
• Diagnose and resolve complex incidents efficiently.
• Collaborate with Account Managers on escalated issues.

Skills

Customer service

Technical troubleshooting

Active Directory

VPN support

Microsoft Office Suite

VMWare/HyperV

Education

Bachelor’s degree in information technology or related field

Tools

ConnectWise Manage

Microsoft 365 Entra

Microsoft Exchange Online

Job description

Omega Systems is looking for a Service Desk Engineer L2 to provide intermediate technical support to their customers across various locations including Reading, PA. This position involves diagnosing and resolving more complex IT incidents as well as maintaining effective communication with account management teams.

Ideal candidates will have a minimum of 3 years in information technology, strong knowledge of various operating systems, and excellent customer service skills. The role offers a hybrid work option after 90 days.