Service Desk Technician

Davita Inc.; West Des Moines (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Service Desk Technician for a major IT project in West Des Moines, IA. This fully onsite role involves providing technical support, setting up workstations, and ensuring smooth operation of IT services across several offices. Ideal candidates should have a solid IT support background and excel in customer service. Benefits include healthcare plans and a 401(k) retirement plan.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Basic knowledge of IT support in a team setting.
• Experience with deskside support and technical troubleshooting.
• Customer service skills are essential.

Responsibilities

• Tear down and set up workstations.
• Test cables and devices during decommission.
• Assist with IT inventory and asset management.

Skills

Deskside Support

PC Technician

Help Desk

AV

Decommission

Phone Support

Job description

*Service Desk Technician*
*Onsite, West Des Moines, IA*
*Technical Skills*

* Deskside Support
* PC Technician
* Help Desk
* AV
* Decommission
* Phone Support
*Description*
Our Life Insurance client is looking to add Service Desk Technicians to support company growth here in the Des Moines Metro area. Service Desk Technicians should own basic knowledge of IT support in a team setting.
Service Desk Technicians are needed for a 3-Phase project to decommission, relocate, refresh, and modernize IT Infrastructure. Overall, the scope of this project is enterprise level maintaining, refresh and rollout for 1000's of devices.
*Duties*

* Tear down and set up workstations.
* Test cables and devices during decommission.
* Provide support with end of life builds.
* Refresh, Image and Rollout machines.
* Assist with IT inventory and asset management.
* Learn systems to break/fix, wipe hardware and decommission sites.
* Assist with purchasing bulk equipment orders.
* Support 2 offices local to Des Moines Metro.
* Test printers and assist with A/V setup.
* Work between hardware and handing the phones.
* Provide excellent customer service.
*Shift & Schedule*

* Monday-Friday
* Potential to work a couple of weekends as OT
* 1st shift core hours
* Federal Holidays off
*Interviews & Start Date*

* Interviews June 17-July 1
* Start Date: July 14, 2025
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in West Des Moines,IA.
*Application Deadline*
This position is anticipated to close on Jun 8, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.