Service Desk Technician

Compucom; United States; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading IT management company as a Service Desk Technician. In this full-time position, you'll diagnose and resolve IT issues for various clients, ensuring satisfaction through effective communication and support. Ideal candidates will have an associate's degree and relevant experience in customer service.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid holidays

Qualifications

• 1-2 years related experience.
• Working knowledge of multi-platform Windows O/S required.
• Experience using ITSM Ticketing tools preferred.

Responsibilities

• Diagnoses and troubleshoots end user desktop application issues.
• Provides timely resolution of problems for customer satisfaction.
• Documents and implements standard operating procedures.

Skills

Windows operating systems

Networks

Database concepts

Network security concepts

ITSM Ticketing tools

Education

Associates degree

Technical training

Job description

Join to apply for the Service Desk Technician role at Compucom

Join to apply for the Service Desk Technician role at Compucom

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Service Desk Technician to join our team.

Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access.

The shift will be Thursday - Monday, 10:00 am - 6:30 pm

Responsibilities

• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
• Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
• Provides case status updates to management and end-users per service level guidelines
• Support and maintain effective relationships with users
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
• Provide support for PCs, laptops, printers, cell phones, and tablets etc.
• Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Communicates with customers at all levels of technical and non-technical skills sets
  
  

Skills & Qualifications:

• Associates degree preferred, or technical training
• 1-2 years related experience
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Experience with multi-platform Windows O/S required
• Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred
• Active Directory and Exchange experience preferred
  
  

Wage Range

The hourly rate for this position is between $15.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date: 8/18/2025

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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