Service Desk Technician

Tandym Group; Charleston (WV); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading government integrator is seeking a Service Desk Technician for a remote role, providing software, hardware, and network support. Candidates should have at least one year of experience in a call center environment and familiarity with technical infrastructures. This entry-level contract position offers a competitive salary and the opportunity to work with diverse teams to solve technical issues.

Qualifications

• 1+ year of experience in a Call Center environment.
• Familiarity with technical infrastructure (LAN's, WAN's).
• A+/Security+ certification preferred.

Responsibilities

• Provide technical support for computer-related issues.
• Utilize ServiceNow for requests and incidents.
• Resolve user IT issues like log-in and password resets.

Skills

Technical support

Troubleshooting

Problem solving

Communication

Tools

ServiceNow

MS Office

Job description

19 hours ago Be among the first 25 applicants

This range is provided by Tandym Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $19.00/hr

A top government integrator is currently seeking a Service Desk Technician to join their growing team remotely. In this role, the service desk technician provides software, hardware, and network problem resolution for end users.

***This is a Remote opportunity and will only U.S. citizen will be considered for this position!***

Responsibilities:

• Provide technical support to customers for a wide range of computer-related issues
• Provide software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
• Provide troubleshooting support to End-Users regarding their IT issues. such as PC set-ups, log-in issues, and password resets
• Utilize ServiceNow to create requests and incidents, call data capturing (detailed troubleshooting steps), and follow knowledge-based documentations
• Resolve problems or contact more senior technical support, as necessary
• Support users by fulfilling individual requests for information and/or training in the utilization of the various databases available
• Conduct technical research for source of information required in support of requests for information related to ongoing programs and proposal efforts
• Instruct users in the use of PCs and networks
• Perform basic PC, PBX, and network software programming
• Interact with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem

Qualifications:

• 1+ year of experience working in a Call Center environment
• Experience working with a ticketing system
• Familiarity with technical infrastructure, including LAN's, WAN's, and servers
• Extensive knowledge of MS Office (2007 to present) beyond basic personal use
• Ability to maintain a pleasant demeanor with all customers
• Ability to conduct Knowledge Base searches to pull the correct information for the problem presented
• Experience working remotely or independently

Desired Skills:

• A+/Security+ certification
• ServiceNow ticketing experience
• Experience with virtual private network
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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