Service Desk Technician

Engine; Tempe, Northern (AZ, KY); Hybrid; USD 77,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Equity

Annual bonus

Job summary

Engine is seeking a Service Desk Technician for its Tempe, AZ office. The role supports in-office and remote work, handling tickets, providing technical guidance, and ensuring smooth operation of devices and services.

You will assist with onboarding, support Google Workspace/Slack/Zoom, and contribute to a knowledge base while collaborating with the broader Engine team. Equity and potential bonuses accompany base compensation.

Qualifications

• 2-4 years of experience in technical support within an enterprise setting.
• Familiarity with macOS and Windows operating systems, Google Workspace, Okta, and Slack.
• Experience with JIRA Service Management is a plus.

Responsibilities

• Manage incidents and service requests according to SLAs and KPIs.
• Provide technical support for laptops, printers, conference rooms, networks and applications.
• Onboard/off-board users and coordinate hardware delivery and access.

Skills

Technical support

macOS

Windows

Google Workspace

Okta

Slack

JIRA Service Management

Tools

JIRA Service Management

Okta

Jamf/Intune

Meraki networking

Job description

Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 38,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.
That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.

About the Role

We're looking for a high agency Service Desk Technician ready to make an immediate impact. This role is vital for providing exceptional technical support, both in-office and remotely, ensuring our team can operate efficiently and effectively.

This role requires in-office presence; applicants must currently reside in the designated geographic locations (hybrid in our Tempe, Arizona office).

Your Mission

As part of the Engine team, you'll play a vital role in an environment where innovation meets collaboration. Here's what you'll take charge of:

• Incident and Request Fulfillment: Responsible for managing tickets according to target SLAs and KPIs, ensuring the best possible service for our business partners while maximizing uptime on systems.
• Technical Support and Consultation: Acts as a trusted advisor to our internal business partners, providing technical support for laptops, printers, conference rooms, office networks and applications.
• User and Asset Management: Assists with onboarding and off-boarding of users, leading new hire classes and ensuring on-time delivery of hardware and access.
• Collaboration & Business Tools: Go-to resource for questions on key systems such as Google, Zoom, Slack, and more.
• Documentation: Responsible for ensuring Engine's Knowledge Base is current and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides.

What You'll Bring to Engine

We are much more interested in the mindset than years of experience, but ideally, we're looking for:

• Experience: 2-4 years of experience in technical support within an enterprise setting. Familiarity with macOS and Windows operating systems, Google Workspace, Okta, and Slack platforms. Ideally someone that has used JIRA Service Management effectively before.
• Service Oriented: Focused on providing exceptional support, empowering colleagues through technology, and building strong partnerships to drive shared success.
• Highly Analytical: You have a knack for troubleshooting and analyzing problems. You also are highly organized, meticulously detailed and an excellent written and verbal communicator.
• Tech Stack Extra Credit: Bonus points if you have experience in Okta, Jamf/Intune and Meraki networking.
• Mindset: You're ready to roll up your sleeves, collaborate, and deliver results that matter.

Applications for this role will be accepted through October 30th, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.

Base Pay Range

$76,500 - $90,000 USD

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more