Service Desk Technician

Util360; Newport Beach (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Util360 in Newport Beach, CA is seeking an on-site End User Support - IT Support Technician to perform desktop/laptop troubleshooting, software installation, and configuration. You will handle mobile device management, VOIP and AV equipment support, and resolve network issues for end users.

The role also covers password resets, email support, basic security training, equipment movement between storage locations, and providing on-site technical assistance to staff.

Responsibilities

• Desktop and laptop hardware troubleshooting and repair.
• Software installation, updates, and configuration.
• Mobile Device Management (iPhone & Android).
• VOIP Phone Support (Basic End User Support).
• AV Equipment Support (Basic End User Support).
• Network connectivity issues resolution.
• Password resets and account management.
• Email and application support.
• Basic security awareness training.
• Ability to move equipment between storage locations (Lift 30 lbs.).
• On-site technical support.

Skills

Desktop troubleshooting

Software installation

Mobile Device Management

VOIP support

AV equipment support

Network connectivity

Password resets

Email support

Security awareness

On-site support

Tools

MDM tools

VOIP systems

AV equipment

Networking tools

Job description

End User Support - IT Support Technician:

• Desktop and laptop hardware troubleshooting and repair.
• Software installation, updates, and configuration.
• Mobile Device Management (iPhone & Android).
• VOIP Phone Support (Basic End User Support)
• AV Equipment Support (Basic End User Support)
• Network connectivity issues resolution.
• Password resets and account management.
• Email and application support.
• Basic security awareness training.
• Ability to move equipment between storage locations (Lift 30 lbs.).
• On-site technical support.