Service Desk Technician

ZipRecruiter; Frankfort (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading recruitment firm seeks a dedicated Service Desk Technician to deliver exceptional desktop support in Frankfort, KY. Responsibilities include troubleshooting technical issues and providing excellent customer service while ensuring adherence to professionalism and scheduled hours.

Benefits

Health benefits

Paid time off

401(k) plan

Qualifications

• At least 1 year of IT help desk or desktop support experience.
• Excellent customer service and communication skills.
• Ability to work calmly with upset customers.

Responsibilities

• Provide desktop support including onsite and remote troubleshooting.
• Support Windows OS and assist with NAS knowledge.
• Use ServiceNow for ticketing and documentation.

Skills

Customer Service

Troubleshooting

Critical Thinking

Tools

ServiceNow

Active Directory

Job description

Job Description

Service Desk Technician

Location: Frankfort, KY

Job Description:

Quantum Solutions provides IT solutions and consulting services for a diverse range of clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a dedicated Service Desk Technician to join our team onsite in Frankfort, KY.

The Service Desk Technician will deliver exceptional desktop support and troubleshooting services to end-users, ensuring technical issues are resolved efficiently while maintaining excellent customer service standards.

Schedule: 7:30 am - 4:30 pm EDT, Monday - Friday. Some Saturdays are required.

Business Hours: Monday - Friday 6:30 am - 6:00 pm, Saturday 7:30 am - 1:00 pm

Responsibilities:

• Provide desktop support including onsite and remote troubleshooting.
• Support Windows 7 and 10 operating systems, network drive mapping, and Global Protect.
• Assist with NAS knowledge and Office Suite applications (especially Outlook 2013+).
• Support applications such as Adobe and Java.
• Use ServiceNow for ticketing and knowledge base documentation.
• Reset passwords and manage user accounts with Active Directory.
• Communicate technical information clearly and simply.
• Maintain professionalism and empathy when assisting customers, especially those upset or frustrated.
• Maintain perfect attendance and adhere to scheduled hours.

Requirements:

• At least 1 year of IT help desk or desktop support experience.
• Excellent customer service and communication skills.
• Strong troubleshooting and critical thinking skills.
• Experience with hardware setup, configuration, and installation.
• Knowledge of Windows 7 and 10 OS.
• Ability to support network drives and Global Protect VPN.
• Proficiency with Office Suite, especially Outlook 2013+.
• Experience troubleshooting hardware and software.
• Experience with ticketing systems (preferably ServiceNow) and documentation.
• Experience with Active Directory for password resets and user management.
• Ability to work calmly and empathetically with upset customers.
• Ability to perform well under pressure in a fast-paced environment.
• Self-motivated, trainable, and able to work independently and in a team.
• Perfect attendance required.

Company Description: Quantam is a leading recruitment firm helping our clients discover top talent.