Service Desk Technician

Quantam; Frankfort (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in IT solutions is seeking a Service Desk Technician for its Frankfort, KY location. The ideal candidate will provide exceptional desktop support and troubleshooting services to ensure end-users receive efficient help while maintaining high customer satisfaction. With a full-time schedule, this role requires strong communication, troubleshooting skills, and the ability to work effectively in a team.

Benefits

Competitive hourly wages

Health benefits

Paid time off

401(k) plan

Qualifications

• Minimum of 1 year IT experience in Help Desk or Desktop Support roles.
• Excellent customer service and communication skills.
• Strong troubleshooting and critical thinking abilities.

Responsibilities

• Deliver desktop support and troubleshooting services efficiently.
• Support Windows 7 and 10, network drive mapping, and Global Protect.
• Utilize ServiceNow for issue tracking and documentation.

Skills

Customer service

Troubleshooting

Critical thinking

Communication

Tools

ServiceNow

Active Directory

Windows 7

Windows 10

Office Suite

Global Protect

Adobe

Java

Job description

1 day ago Be among the first 25 applicants

This range is provided by Quantam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.40/hr

Service Desk Technician

Frankfort, KY

JOB DESCRIPTION:

Quantum Solutions provides IT solutions and consulting services for a diverse range of clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a dedicated Service Desk Technician to join our team onsite in Frankfort, KY.

The Service Desk Technician will deliver exceptional desktop support and troubleshooting services to end-users, ensuring technical issues are resolved efficiently while maintaining excellent customer service standards.

LOCATION: Frankfort, KY

SCHEDULE:7:30 am-4:30 pm EDT, Monday-Friday. Some Saturdays are required.

BUSINESS HOURS:Monday-Friday 6:30 am-6:00 pm, Saturday 7:30 am-1:00 pm

RESPONSIBILITIES:

• Support Windows 7 and 10 operating systems, network drive mapping, and Global Protect.
• Assist with general NAS knowledge and Office Suite applications (especially Outlook 2013+).
• Support common applications such as Adobe and Java.
• Utilize ServiceNow ticketing system for issue tracking and knowledge base documentation (preferred).
• Reset passwords and manage user accounts using Active Directory.
• Communicate technical information in a clear and simple manner.
• Exhibit professionalism and empathy when assisting customers, particularly those who may be upset or frustrated.
• Maintain perfect attendance and adhere to scheduled hours.

REQUIREMENTS:

• Minimum of 1 year IT experience in Help Desk or Desktop Support roles.
• Excellent customer service and communication skills.
• Strong troubleshooting and critical thinking abilities.
• Computer equipment configuration, setup, and installation experience.
• Experience with Windows 7 and 10 operating systems.
• Ability to map network drives and support Global Protect VPN.
• Familiarity with Office Suite applications, especially Outlook 2013 or higher.
• Experience with hardware and software troubleshooting.
• Experience in ticketing software (preferably ServiceNow) and knowledge base documentation.
• Experience with Active Directory (password resets and user management).
• Ability to work calmly and empathetically with upset or frustrated customers.
• Ability to work under pressure and in a fast-paced environment.
• Self-motivated, trainable, and able to work both independently and as part of a team.
• Perfect attendance is required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Quantam by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Service Desk Technician jobs in Frankfort, KY.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.