Service Desk & Systems Engineering Manager

SRS Distribution Inc.; McKinney (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Health/dental/vision benefits

Life and disability insurance

Job summary

SRS Distribution Inc. seeks an experienced Systems Engineer Manager to lead and oversee a dynamic Service Desk team across multiple divisions. This role reports to the Sr.

Systems Engineer Manager and focuses on delivering excellent IT support to corporate campus and branch employees. The ideal candidate has a Bachelor's degree or equivalent experience, 10+ years in call center/IT fundamentals, and 3+ years of leadership in projects or teams.

Qualifications

• Undergraduate degree or equivalent experience/training.
• Minimum of 10 years’ Call Center (or equivalent) experience preferred with a strong working knowledge of IT system fundamentals.
• Minimum of 3 years’ experience supervising and managing Projects and Teams preferred.

Responsibilities

• Leads, manages, motivates, and mentors Team members to function as independent working units.
• Monitors compliance with Service Desk processes and procedures and ensures adherence to Change Management policies.
• Provides technical direction to the Team to solve problems that require advanced troubleshooting.
• Oversees ITSM ticket assignment process with proper documentation, routing and escalation.
• Mentors and provides training opportunities for Team members.

Skills

Leadership

Mentoring

Communication

Multitasking

Problem solving

Education

Undergraduate degree or equivalent

Tools

Microsoft certifications

CompTIA certifications

Job description

SRS Distribution Inc. seeks an experienced Systems Engineer Manager to lead and oversee a dynamic Service Desk team across multiple divisions. This role reports to the Sr.

Systems Engineer Manager and focuses on delivering excellent IT support to corporate campus and branch employees. The ideal candidate has a Bachelor's degree or equivalent experience, 10+ years in call center/IT fundamentals, and 3+ years of leadership in projects or teams.