Service Desk & IT Systems Analyst — Tier 2 Support

Concept Plus; California (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health insurance

Paid time off

Performance bonuses

Tuition reimbursement

Unlimited training

Job summary

Concept Plus is hiring a Service Desk Systems Analyst in California, MD, to provide both Tier 1.5 and Tier 2 technical support. The role involves assisting users through various channels, troubleshooting diverse hardware and software issues, and ensuring user satisfaction.

The ideal candidate will possess an Associate degree in Computer Science or a related field, along with three years of relevant experience. Additional certifications like CompTIA A+ are preferred. This position offers competitive pay and comprehensive benefits.

Qualifications

• 3+ years of experience in a help desk or technical support role.
• Must meet DOD 8140 IAT 1 Certification within 6 months.
• Working knowledge of networks and system/server architecture.

Responsibilities

• Provide Tier 1.5 and Tier 2 desktop support.
• Respond to user requests related to system performance.
• Install, configure, and deploy hardware.

Skills

Technical support

Troubleshooting

Customer service

Network knowledge

Education

Associate degree in Computer Science or related field

Tools

ServiceNow ITSM

Microsoft products

Job description

Concept Plus is hiring a Service Desk Systems Analyst in California, MD, to provide both Tier 1.5 and Tier 2 technical support. The role involves assisting users through various channels, troubleshooting diverse hardware and software issues, and ensuring user satisfaction.

The ideal candidate will possess an Associate degree in Computer Science or a related field, along with three years of relevant experience. Additional certifications like CompTIA A+ are preferred. This position offers competitive pay and comprehensive benefits.