Service Desk System Administrator

General Dynamics Information Technology; Newington (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Service Desk System Administrator to support a DoW customer onsite at Newington, VA. You will be instrumental in enhancing system performance, delivering outstanding service, and protecting mission-critical operations.

Responsibilities include creating knowledge bases and SOPs, supporting multiple users, and deploying software with hardware configuration in a fast-paced environment.

Qualifications

• High School Diploma.
• 3+ years of related experience.
• 8570 compliant (Security+) certification.
• US Citizenship required.

Responsibilities

• Provide excellent customer service and support to DoD customers.
• Create knowledge base, SOPs, and documentation to solve customer challenges.
• Support multiple users at various locations in a fast-paced environment.
• Deploy software and perform hardware configuration.
• Image desktops and Dell Wyse thin clients.
• Troubleshoot Tier I network issues and support Active Directory and VMware Horizon.

Skills

Excellent Customer Service Skills

Knowledge of deploying software

Hardware configuration

Imaging desktops

Tier I Network troubleshooting

Active Directory

VMware Horizon

KVM Configuration

ServiceNow

Education

High School Diploma

Tools

VMware Horizon

KVM Configuration

ServiceNow

Job description

Take the next step in your career by joining General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This is more than a role—it’s an opportunity to play a vital part in advancing national security while delivering meaningful improvements to mission‑critical operations.

At GDIT, our people are the driving force behind innovation and success. As a Service Desk System Administrator, you will be instrumental in enhancing system performance, optimizing service delivery, and elevating the overall customer experience. Your expertise will directly support operational excellence, ensuring today’s missions are secure and tomorrow’s challenges are met with confidence.

If you are motivated by purpose-driven work, thrive in dynamic environments, and are ready to contribute to high‑impact initiatives, GDIT offers the platform to grow your career while making a difference where it counts most.

What you’ll need to be successful

• Ability to work independently and collectively with multiple work centers
• Creating a knowledge base, SOPs, and documentation to solve customer challenges
• Able to work in a fast paced environment with high expectations and visibility of real world operations
• Enables a mission‑focused customer through exceptional support which drives world‑class mission success
• Utilizes the full complement of technical and interpersonal skills to accomplish the work
• Ability to support multiple users at various locations

Education

High School Diploma

Required Experience

3+ years

Certification

8570 compliant (Security+)

Required Technical Skills

• Excellent Customer Service Skills
• Knowledge of deploying software
• Hardware configuration
• Experience imaging Desktop and Dell Wyse thin clients
• Tier I Network troubleshooting
• Experience in Active Directory
• Experience in VMware Horizon
• Experience in KVM Configuration

Security Clearance Level

TS/SCI

Preferred Skills

• Experience with ServiceNow Ticketing system
• VDI
• Microsoft Azure

Location

Onsite - Newington, VA

Citizenship Required

US Citizenship