Service Desk Manager

General Dynamics Information Technology; Newington (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Service Desk Manager to ensure optimal performance in the delivery of customer service. The role entails managing a team of technicians to enhance the overall mission success in a fast-paced environment.

With a focus on improving agency operations, this role requires technical and interpersonal expertise to resolve issues swiftly while providing exceptional user experiences.

Qualifications

• 5+ years of related experience.
• Possess a TS/SCI security clearance.
• Ability to work in a highly dynamic environment.

Responsibilities

• Manage the functionality and efficiency of multiple computer systems.
• Collaborate with teammates to achieve the mission.
• Resolve challenges efficiently.
• Provide superb customer experience.

Skills

Documentation

Problem Solving

Communication

Sec+

ITIL

CCNA

Education

Technical Training, Certification(s) or Degree

Job description

Transform technology into opportunity as a Service Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team to lead a team of Service Desk technicians delivering top flight customer experience.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

• Manages the functionality and efficiency of a group of computers running on one or more operating systems
• Works with multiple teammates and work centers to achieve the mission
• Works to with the team to resolve challenges
• Supports a highly dynamic environment focused on mission success
• Provides superb customer experience to enable the mission
• Utilize your full suite of technical and interpersonal skills to support the mission

WHAT YOU'LL NEED TO SUCCEED:

• Education: Technical Training, Certification(s) or Degree
• Required Experience: 5+ years of related experience
• Required Technical Skills: Sec+, ITIL
• Security Clearance Level: TS/SCI
• Required Skills and Abilities: Documentation, Problem Solving, Communication
• Preferred Skills: CCNA
• Location: On Customer Site
• US Citizenship Required

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays