Service Desk Specialist - Property Tech Support

Cortland; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Cortland is seeking a Service Desk Associate to provide user support across communities and corporate offices. You will address problems with property operating system software, develop user instructions, and track issues using helpdesk tools.

The role emphasizes solving technical challenges, delivering seamless user experiences, and contributing to operational excellence in a forward-thinking, high-performance environment.

Qualifications

• 6–12 months of helpdesk experience or hands-on property management software experience
• High school diploma or GED required
• Strong organizational and customer service skills
• Excellent verbal and written communication skills

Responsibilities

• Provide support via telephone and internet for property operating system (POS) software products
• Develop end user instructions for upgrades or updates
• Use helpdesk software to track issues and identify training needs
• Analyze support issues to identify process improvements

Skills

Helpdesk experience

Customer service

Problem solving

Verbal and written communication

Microsoft Office

Education

High school diploma or GED

Tools

Helpdesk software

POS software

Reporting tools

Job description

Cortland is seeking a Service Desk Associate to provide user support across communities and corporate offices. You will address problems with property operating system software, develop user instructions, and track issues using helpdesk tools.

The role emphasizes solving technical challenges, delivering seamless user experiences, and contributing to operational excellence in a forward-thinking, high-performance environment.