Service Desk Specialist (Network Ops & Control Tech)

Indiana University; Bloomington (IN); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Comprehensive medical and dental

Health savings account

Eligibility for tuition subsidy

Generous paid time off

Employee assistance program

Job summary

Indiana University is seeking a Network Support Specialist to deliver troubleshooting, monitoring, and documentation across university networks. You will assist IT teams in determining network and information system needs and provide responsive customer support for related issues.

The role supports a hybrid work arrangement, with work taking place in Indianapolis or Bloomington, Indiana, and occasional remote work based on university policy.

Qualifications

• Proficient written and verbal communication skills.
• Maintain a high degree of professionalism.
• Demonstrate time management and priority setting skills.
• Demonstrate a high commitment to quality.

Responsibilities

• Provides trouble-shooting, monitoring, tracking, resolution, and documentation for all network support areas.
• Assists team members in establishing network and information system needs.
• Provides customer support for issues, requests, and questions related to all network support areas.
• Performs administrative and miscellaneous duties associated with record keeping, inventory, safety and other requirements.

Skills

Proficient written and verbal comms

Professionalism

Time management

Quality commitment

Education

High school diploma or equivalent

Job description

Department

UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUBLA)

Department Information

Established in 1998 at Indiana University, the GlobalNOC's missionis to advance the future of research, education, and the publicinterest through the support and evolution of networks. With ourstaff of 120 plus, we provide comprehensive contracted networkmanagement services to over 20 large-scale networks. As part ofIndiana University, we operate as a non-profit; we focus ondeveloping great technical staff, and providing excellent serviceto our clients.

Why work here?

• Make a difference. Our networks are all highereducation, research, and public service oriented, and we'reenthusiastic about the missions of our clients. Each of us iscurious and motivated to master the skills that will help ourclients, our community, our world, and ourselves.
• Grow your skills and career. With the 20 plus networkswe operate and manage, and the size and variance of our clientnetworks, you won't be pigeon-holed doing just one thing. Takingtime to investigate, read, or study new things isn't just ok, it'srequired and supported.
• Our people and attitude. GlobalNOC is non-profit, and iscommitted to a culture of positive work/life balance, variedworkforce, and open information sharing. We value an exploringmindset and seek ways to learn more and deepen our expertise,sharing with our clients and each other. We have frequent internalseminars, as well as funds to attend training, conferences, andcertifications. And yes, people here really aresuper-friendly.

Job Summary

• Provides trouble-shooting, monitoring, tracking, resolution,and documentation for all network support areas.
• Assists team members in establishing network and informationsystem needs.
• Provides customer support for issues, requests, and questionsrelated to all network support areas.
• Performs administrative and miscellaneous duties associatedwith record keeping, inventory, safety and other requirements.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Preferred

• Related experience.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintain a high degree of professionalism.
• Demonstrate time management and priority setting skills.
• Demonstrate a high commitment to quality.

Working Conditions / Demands

This position requires the ability to communicate effectively andto operate computers and other related technical equipment. Therole is required to maintain and interact with computers andfrequently move objects weighing up to 50 pounds. The person inthis role must be able to perform the essential functions with orwithout an accommodation.

Work Location

Indianapolis, Indiana or Bloomington, Indiana

This position is eligible for a hybrid schedule (mix between remoteand in-person work), subject to change in the future based upon university policy and business needs.

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Foundational

FLSA: Nonexempt

Job Function: Information Technology

Job Family: Network Admin, Analysis, & Eng

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with yourresume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice ofNon-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online . You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us

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