Service Desk Specialist — IT Support & Troubleshooting

Pyramid IT; Washington (District of Columbia); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on staff augmentation, lifecycle IT solutions, application development and outsourced testing. This role supports the Service Desk with day-to-day tasks, configuring Lotus Notes, Outlook, and other applications, while troubleshooting a range of hardware and software issues.

The ideal candidate has strong English communication, a hands-on approach to hardware, and

Qualifikationen

• Experience supporting desk and IT users.
• Familiarity with Lotus Notes and SAP.
• Strong problem-solving skills.
• Excellent written and verbal English.
• Knowledge of hardware and software products.

Aufgaben

• Service Desk day-to-day responsibilities.
• Configuration of Lotus Notes, Outlook, applications.
• Troubleshoot errors in applications.
• Hardware and software troubleshooting.
• Work with clients and teammates to resolve issues.
• Maintain documentation and logs.

Kenntnisse

Excellent communication

English proficiency

Hardware troubleshooting

Printer and PC configuration

Team-based collaboration

Customer service orientation

Tools

Lotus Notes

Outlook

SAP

Windows 7

Office 2010

Jobbeschreibung

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on staff augmentation, lifecycle IT solutions, application development and outsourced testing. This role supports the Service Desk with day-to-day tasks, configuring Lotus Notes, Outlook, and other applications, while troubleshooting a range of hardware and software issues.

The ideal candidate has strong English communication, a hands-on approach to hardware, and