Service Desk - 5+ Yrs - Fulltime

Pyramid IT; Washington (District of Columbia); On-site; USD 42,000 - 56,000; Full time

Job summary

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on staff augmentation, lifecycle IT solutions, application development and outsourced testing. This role supports the Service Desk with day-to-day tasks, configuring Lotus Notes, Outlook, and other applications, while troubleshooting a range of hardware and software issues.

The ideal candidate has strong English communication, a hands-on approach to hardware, and

Qualifications

• Experience supporting desk and IT users.
• Familiarity with Lotus Notes and SAP.
• Strong problem-solving skills.
• Excellent written and verbal English.
• Knowledge of hardware and software products.

Responsibilities

• Service Desk day-to-day responsibilities.
• Configuration of Lotus Notes, Outlook, applications.
• Troubleshoot errors in applications.
• Hardware and software troubleshooting.
• Work with clients and teammates to resolve issues.
• Maintain documentation and logs.

Skills

Excellent communication

English proficiency

Hardware troubleshooting

Printer and PC configuration

Team-based collaboration

Customer service orientation

Tools

Lotus Notes

Outlook

SAP

Windows 7

Office 2010

Job description

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:

• Staff Augmentation
• Lifecycle IT solutions
• Application Development & Support
• Outsourced Testing
• Mobile Development and Test Automation

The company was incorporated in the State of Georgia in 1996 and has grown to over 2500 Information Technology consultants serving clients across the United States and around the globe. In addition to Atlanta, Pyramid has offices worldwide including Charlotte, NC; Chicago, IL; Dallas, TX; Richmond, VA; San Francisco, CA and Somerset, NJ in the United States, London in the United Kingdom, Singapore, and three offices in India (New Delhi, Hyderabad and Chandigargh).

Pyramid has been ranked by Staffing Industry Analysts as one of the largest diversity staffing firms specializing in IT and among the fastest growing U.S. staffing firm overall. In addition, Pyramid is a previous winner of the National Minority Supplier Development Council’s Supplier of the Year and has won numerous Supplier of the Year awards from the Georgia Minority Supplier Development Council. see less

IT Staff Augmentation, Application Management Services, Enterprise Project Solutions, Mobile Development, Mobile Test Automation, Product and Engineering Services, Enterprise Mobility, Test Automation, QA - Manual and Automated Testing, QA Strategy

• Website

  http://www.pyramidci.com

Information Technology and Services

• Type

  Privately Held

• Company Size

  1001-5000 employees

• Founded

  1996

Job Description

Job Description:

• Service Desk ( Day to Day responsibilities), Configuration of Lotus Notes, Outlook, Applications, Troubleshooting of Error's of Application's.
• Knowledge of hardware and software products and problem solving/troubleshooting skills.
• Hands on experience on office technology tools and configuration of hardware – PC’s and printers.
• Excellent communications skills; oral, written and interpersonal communication skills must be proficient in English.
• Experience with the World Bank standard operating systems and desktop software including but not limited to Microsoft Windows 7, Office 2010, Lotus Notes and SAP.
• Strong knowledge of hardware and software products and problem solving/troubleshooting skills.
• Working knowledge of office technology hardware – PC’s and printers.
• Ability to function well in a team-based environment and to contribute towards common goals.
• Strong planning and organization skills.
• Courteous and patient demeanor with clients.
• Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
• Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
• Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
• Analyzes facts and data to support logical decisions regarding the project work

Additional Information

All your information will be kept confidential according to EEO guidelines.

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