Service Desk Specialist - Information Services (Full-Time, Nights)

Enloe Medical Center; Chico (CA); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Zero-premium medical

Vision insurance

Dental insurance

Retirement match

Generous PTO

Extended Sick Leave

FSAs

Employee assistance

Educational assistance

Job summary

Enloe Medical Center in Chico, CA, seeks a Service Desk Specialist to provide first‑level IT support for a busy healthcare environment. You will handle incoming calls and emails, troubleshoot issues on initial contact, and route unresolved items to the appropriate IT teams to ensure clinicians have reliable access to systems.

This 24x7 role requires strong customer service and teamwork, with experience in enterprise IT support and knowledge of IT service management.

Qualifications

• Two years of general IT support experience in an enterprise setting.
• Two years of college coursework in a Technology-related field or related certification.
• Active Microsoft or CompTIA certification desired.
• Associate’s degree in computer science or related field preferred.

Responsibilities

• Provide first-level IT support to healthcare staff via calls and emails.
• Troubleshoot and resolve IT issues on initial contact.
• Document and route unresolved issues to appropriate IT teams.
• Maintain up‑to‑date documentation of procedures and configurations.

Skills

Customer Service

Technical Support

Incident Management

Documentation

Collaboration

Education

Two years IT support experience

Two years college coursework in tech

Microsoft Certification

CompTIA Certification

Associate's degree in CS

Tools

ITSM software

Job description

ENL Information Tech/Service Compensation range: $25.30 - $34.15 Your rate of pay will be based on applicable experience Shift: Nights Shift length: 10 Hours Days off: Variable Hours per pay period: 80

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

Position Summary

The Service Desk Specialist is responsible for providing first-level IT support within our healthcare system, ensuring that healthcare professionals have reliable access to IT services. This role involves fielding incoming calls and emails, troubleshooting and resolving issues during the initial contact, and accurately documenting and routing unresolved issues to the appropriate IT teams. The Service Desk operates 24x7x365, ensuring continuous support for our organization. In this role, maintaining a high level of customer service and professionalism is crucial. The Service Desk Specialist will work with various IT systems and tools, providing remote support, on-site assistance, and training sessions. Excellent communication skills are essential to explain technical concepts to non-technical users, and collaboration with other IT staff is vital to integrate IT services into the organization’s infrastructure and address issues promptly. The ideal candidate should have a strong understanding of general IT concepts and technologies, excellent problem-solving skills, a strong customer service orientation, and the ability to work effectively as part of a team. This position plays a crucial role in ensuring that our healthcare professionals have the IT support they need to provide the best possible care to our patients.

Education / Training / Experience

• Minimum: Two years of experience delivering general IT support within an enterprise setting
• OR Completion of two years of college coursework in a Technology-related field
• OR Possession of active Microsoft or CompTIA certification
• Desired: Associate’s degree in computer science or related field
• General IT support experience in a healthcare environment
• Microsoft Certified IT Professional
• CompTIA A+ Certification

Skills / Knowledge / Abilities

• Customer Service: Provide excellent customer service to healthcare staff, addressing their IT concerns promptly and professionally. Strive to create a positive experience for all users of IT services.
• Technical Support: Provide first-level technical support to healthcare staff by analyzing and troubleshooting IT related issues that are reported.
• Incident Management: Log, track, and manage IT incidents and service requests using the organization’s IT service management system. Ensure timely resolution of issues and implement escalation for complex problems to higher-level support teams as needed.
• Documentation: Maintain accurate and up-to-date documentation of IT procedures, troubleshooting steps, and system configurations as directed. Create user guides and knowledge base articles to assist staff with common IT issues.
• Collaboration: Work closely with other IT team members, including network administrators, system administrators, and application support specialists, to ensure seamless IT operations. Collaborate with healthcare staff to understand their IT needs and provide appropriate solutions.

Benefits Information

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email [e-mail] to receive a full summary of benefits.

A proud nonprofit health system, Enloe Health has served the people of the North State for more than 110 years. At Enloe, every employee, staff member and volunteer is a caregiver. No matter our role, each of us is here for our patients. Enloe values our workforce and is proud to be recognized as an excellent employer.