Information Services Intern (Per Diem, Temporary, Days)

Enloe Health; Chico (CA); On-site; USD 27,000 - 36,000; Part time

Benefits offered by this job

Medical plan ($0 premium) including V+

Retirement with employer match

Generous PTO

Educational Assistance

Job summary

Enloe Health in Chico, CA seeks an Information Services Intern to deliver first-call support and document issues in the IS ticketing system. You will image, configure, deploy, and troubleshoot desktop hardware/software and assist users with system setups. The role includes researching privacy standards and providing reporting and project coordination support.

Minimum enrollment in a 2- or 4-year degree program. Desired experience in admin tasks, tech support, and MS Office configuration.

Qualifications

• Currently enrolled in a two- or four-year technical or business degree program.
• Desire: 3 months experience administrative or scheduling duties.
• Desire: 3 months experience in providing technical and customer support.
• Desire: 3 months experience configuring MS Office, Microsoft OS, PCs and printers.

Responsibilities

• Provide exceptional customer support and first-call resolution.
• Record issues accurately, timely and in the IS ticketing system.
• Image, configure, deploy, modify and troubleshoot desktop hardware/software.
• Provide ongoing technical assistance for system setups or changes.
• Research and apply information privacy and security standards.
• Create and run reports; provide project management support: scheduling, minutes, project plans, data entry.

Skills

Communication skills

Teamwork

Customer service

Education

Two- or four-year degree program enrollment

Tools

MS Office

Job description

ENL Information Tech/Service

Compensation range:

$19.28 - $26.03

Your rate of pay will be based on applicable experience

Shift: Days Shift length: 8 Hours
Days off: Variable
Hours per pay period: 8-32

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

POSITION SUMMARY:

The Information Services Intern may perform a variety of duties including provide exceptional customer support and service for first call resolution. They will be responsible for accurate, timely and detailed recording of issues in the IS ticketing system. The Intern will perform imaging, configuring, deploying, modifying, and troubleshooting computer hardware/software at the desktop level. The Intern will provide ongoing technical assistance to users on system setups or modifications. They will assist with researching, applying and implementing information privacy and security standards. Additionally, the Intern will create and run reports as well as provide project management assistance: scheduling, producing meeting minutes, creating project plan outlines, entering data.

EDUCATION / TRAINING / EXPERIENCE:

Minimum:

• Currently enrolled in a two or four year technical or business degree program.

Desired:

• 3 months experience administrative or scheduling duties.
• 3 months experience in providing technical and customer support.
• 3 months experience configuring MS Office applications, Microsoft operating systems, and PCs and printers.

SKILLS / KNOWLEDGE / ABILITIES:

Ability to communicate effectively, verbally and in writing. Interpersonal skills necessary to work collaboratively. Ability to interact effectively with clients having a broad range of computer knowledge and ability. Ability to work as a team member. Must be able to fulfill the essential functions of the position.

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it’s earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email [e-mail] to receive a full summary of benefits.