Transfer Services Specialist - Utilization Management (Per Diem, Days)

Enloe Medical Center; Chico (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Retirement matching

Paid time off

Educational assistance

Employee Assistance Program

Job summary

Enloe Health in Chico, CA is seeking a Transfer Services Specialist to support the Utilization Management team with patient transfers both into and out of the hospital. You will collaborate with the Emergency Department, Case Management, and EMS to ensure safe, timely transfers and provide administrative support to leadership.

The role requires 2 years in a medical setting or an associates degree in a health-related field, plus strong MS Office and data skills.

Qualifications

• Working knowledge of medical terminology.
• Proficient in Word, Excel, and Internet access.
• Ability to collect and analyze data and ensure data integrity.
• Experience or ability to learn from state/federal funding sources.

Responsibilities

• Coordinate patient transfers promptly, efficiently and safely.
• Provide administrative support to Transfer Services Director and Supervisor (onboarding, meetings, record keeping).
• Liaise with ED, Case Management, Payors and outside transfer services to ensure smooth operations.

Skills

Medical terminology

Microsoft Word

Microsoft Excel

Data collection/analysis

Confidentiality

Problem solving

Education

Associate degree or higher in health-related field

Two years’ experience in a medical setting

Tools

Microsoft Office

Job description

ENL Utilization Management Compensation range: $23.49 - $31.71 Your rate of pay will be based on applicable experience Shift: Days Days off: Variable Hours per pay period: Variable, Per Diem Shift length: 8 Hours

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

POSITION SUMMARY:

The Transfer Services Specialist (TSS) as a member of the Utilization Management (UM) team assigned to support acute patient transfers into and outside Enloe Health. The Specialist works directly with the Transfer Team staff as well as the Emergency Department, Case Management, Patient Financial Services, MedComm, EMS Transport, Payors, and external transfer services entities. The Transfer Services Specialist utilizes communication skills, organizational and problem-solving skills to ensure prompt, efficient, and safe transfers. TSS demonstrates the ability to work independently and be capable of following through on numerous multiple assignments simultaneously, using good judgment and critical thinking skills, providing excellent customer service, follow-up, and problem-solving capabilities. In addition to coordinating patient transfer duties, the TSS provides administrative assistance for the Director and Supervisor of Transfer Services such as tracking employee employment requirements, assisting with onboarding as assigned, attending assigned meetings, supply ordering, record keeping, and data collection/reporting.

EDUCATION / TRAINING / EXPERIENCE:

• Minimum: Two years' experience working with computers (including databases, spreadsheet, Microsoft Office applications) Associate degree or higher in a human service or other health related field OR two years’ experience in a medical setting.
• Desired: Previous experience in a case or utilization management setting. Previous experience in medical back office, including insurance and billing.

SKILLS / KNOWLEDGE / ABILITIES:

Working knowledge of medical terminology. Proficient in the use of Microsoft Word, Excel, and Internet access. Skilled in the collection and analysis of data, and assessment of data integrity. Ability to learn from state and federal funding sources. Medical terminology. Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing. Demonstrates evidence of strong skills in confidentiality, integrity, creativity, and initiative. Demonstrates ability to interact with a wide variety of individuals and handle confidential/sensitive situations and information with tact and sensitivity. Must be able to maintain strict confidentiality always. Must be self-motivated, flexible, and detail oriented, ust be able to fulfill the essential functions of the position.

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information.

A proud nonprofit health system, Enloe Health has served the people of the North State for more than 110 years. At Enloe, every employee, staff member and volunteer is a caregiver. No matter our role, each of us is here for our patients. Enloe values our workforce and is proud to be recognized as an excellent employer.