Network Operations Engineer II

Astreya; Denver (CO); On-site; USD 73,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision insurance

401k

Paid time off

Job summary

Astreya is seeking a Network Operations Engineer II to join our Denver, CO team. You will operate and troubleshoot a global data center network, escalating Tier 2 issues and driving rapid resolutions, while optimizing performance and capacity.

Responsibilities include monitoring networks, coordinating with facilities, and contributing to automation and change documentation. Applicants should have 5+ years in network operations and relevant certifications are a plus.

Qualifications

• Bachelor’s degree in Computer Science, Networking, or related field.
• 5+ years of network operations in data-center environments.
• Certifications preferred: CCNP/JNCIP/ITIL v4.

Responsibilities

• Operate and troubleshoot a global data center network.
• Own escalated Tier 2 incidents and drive resolution.
• Monitor and optimize network performance and capacity.
• Coordinate with facilities for maintenance impacting network.
• Develop change documentation for VLAN/DNS/routing.
• Contribute to automation and SOP improvements.

Skills

Data Center networking

BGP/OSPF/MPLS

Troubleshooting L1-L3

Network monitoring tools

Ticketing systems (ServiceNow/Jira)

Education

Bachelor’s degree in CS or Networking

Tools

SolarWinds

Nagios

PRTG

Cisco/Juniper devices

Job description

Network Operations Engineer II - Astreya Logo### Network Operations Engineer IIApply: Denver, CO: Full time: Posted Today: R0018027**Network Operations Engineer II - Client Onsite**# **Work Location: Denver, CO** Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support. The Tier 2 Engineer serves as the primary escalation point for Tier 1 engineers, taking ownership of complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations. ## **Key Responsibilities**### Advanced Network Operations & Troubleshooting* Operate and troubleshoot a globally based Data Center network, including routing and switching devices.* Perform fault isolation and resolution, diagnosing Layer 1–3 network issues.* Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.* Manage and escalate critical events, communicating clearly and concisely with stakeholders.* Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.* Detect and diagnose various error/failure conditions across an array of network device types.* Provide hands-on support for network incidents, collaborating with engineering teams when required. ### Incident Response & Escalation Support* Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting.* Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues.* Coordinate with DC facilities teams on maintenance activities impacting network infrastructure.* Own incident response processes, including escalations to higher-level support teams when necessary.* Rapidly respond to major network incidents, supporting SEV initiation and resolution processes. ### Network Monitoring & Optimization* Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.* Track and document incident resolution steps, maintaining accurate logs in ticketing systems.* Proactively identify and resolve network performance issues, optimizing existing configurations.* Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications. ### Automation & Continuous Improvement* Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.* Identify areas for automation to improve efficiency.* Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.* Support network optimization efforts, participating in capacity planning and scaling initiatives. ### Process & Asset Management* Document and optimize operational processes and procedures, ensuring alignment with best practices.* Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.* Ensure accurate inventory and documentation in collaboration with audit and asset management teams.* Monitor tickets for adherence to SLAs, ensuring prompt issue resolution. ## Required Qualifications & Skills### Technical Skills* Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).* Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.* Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).* Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.* Experience capturing and analyzing network traffic for troubleshooting.* Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent). ### Soft Skills & Work Ethic* Strong analytical skills, problem-solving mindset, and ability to work autonomously.* Excellent communication and documentation skills for incident tracking and resolution.* Proven ability to work in a fast-paced, mission-critical environment.* Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues. ### Experience & Education* Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).* 5+ years of network operations experience, with a focus on IP and or Optical networks. Work experience can be substituted for a degree.* Certifications preferred:* CCNP (Cisco Certified Network Professional)* JNCIP (Juniper Networks Certified Internet Professional)* ITIL v4 (for incident and service management) **Salary Range**$72,960.00 - $115,200.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law### Welcome to AstreyaWe’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress.### About AstreyaAstreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.Join us to build solutions that matter and shape the future of IT together.