Service Desk Specialist 1

Lensa; Atlanta (GA); On-site; USD 46,000 - 58,000; Full time

Job summary

A leading career site for job seekers invites applicants for the position of Service Desk Specialist in Atlanta, GA. The role entails providing exceptional customer service, documenting end-user requests, and evaluating solutions to improve future interactions. Candidates should possess an HS Diploma, have experience in a related field, and ideally hold a COMP TIA A+ certification.

Benefits

Medical and dental care benefits

401k

PTO

Parental leave

Bereavement leave

Qualifications

• Ability to absorb and retain information quickly.
• Experience supporting VOIP telecom devices.
• Ability to prioritize and execute tasks in a high-pressure environment.

Responsibilities

• Provide excellent customer service to all customers.
• Field incoming help requests from end users via various intakes.
• Document all pertinent end user identification information.

Skills

Strong written and oral communication skills

Interpersonal skills

Strong documentation skills

Analytical and problem-solving abilities

Education

HS Diploma or equivalent

Relative work experience

COMP TIA A+ preferred

Job description

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Public Consulting Group, is seeking professionals in Atlanta, GA. Apply via Lensa today!

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Duties And Responsibilities

• Provides excellent customer service to all customers
• Fields incoming help requests from end users via a variety of intakes (phone, walkup, email, etc)
• Documents all pertinent end user identification information, including name, department, contact information, and nature of request or incident.
• Records, tracks, and documents the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken, through to final resolution have been captured in the ticket.
• Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Identifies and escalates critical incidents
• Participates in an afterhours on-call rotation
  
  

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Required Skills

• Strong written and oral communication skills.
• Interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Experience supporting VOIP telecom devices.
• Basic knowledge of switches and network devices.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to prioritize and execute tasks in a high-pressure environment.
  
  

Qualifications

• HS Diploma or equivalent required
• Relative work experience
• COMP TIA A+ preferred
  
  

Supervisory Responsibility

• None
  
  

Working Conditions

• Office Setting
• Ability to lift up to 50 pounds
• Walking and/or standing for prolonged periods of time
  
  

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $46,000-$58000

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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