Service Desk Seasonal Analyst

MedStar Health; Town/Village of Harrison (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Une entreprise de services technologiques recherche des Analystes de Service Desk saisonniers pour fournir un soutien technique aux écoles de la région. Ce rôle implique la gestion d'un volume accru d'appels et nécessite de solides compétences en communication et service client. Le salaire horaire pour le poste est compris entre 18 et 23 dollars, et le poste est entièrement sur site à Harrison, NY.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid Time Off/Vacation/Sick Leave

Qualifications

• Experiences en service client et support technique souhaitées.
• Doit être capable de travailler sous pression tout en maintenant une bonne communication.

Responsibilities

• Fournir un support technique aux utilisateurs via téléphone, e-mail et chat.
• Répondre et escalader les appels au sein du service desk.

Skills

Moves

PC set up

Deployment

Migration

Remote Support

Password Reset

Job description

*Description*
Southern Westchester BOCES is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently BOCES supports the student and teacher technologies within 40+ school districts. In addition, BOCES has a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The current service desk team is looking to bring on two temporary workers to assist with the start of school at the end of August.
The two technicians will be responsible for answering and escalating calls as they come into the service desk. The volume of tickets between August and Octobers grows 300%. Therefore, this person will be responsible for directing large amount of calls to the other service desk analyst and field staff. Light troubleshooting knowledge would be extremely helpful.
The manager explained customer service is the most important aspect of this role. Someone who can speak with end users while working in a high stress situation is crucial. Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users.
*Skills*
Moves, PC set up, Deployment, Migration, Remote Support,, Password Reset
*Top Skills Details*
Moves, PC set up, Deployment, Migration
*Additional Skills & Qualifications*
Communication and customer service are as important as the technical background of these candidates. They must have a good demeanor around anyone they encounter and over the phone.
*Experience Level*
Expert Level
Role: Seasonal Service Desk Analyst
Description of work to be performed: Providing IT Support for users via phone, email, and chat.
Specified productivity speed/number of tasks/amount of material: TBD
Time frame for completion: 12 Weeks
*Pay and Benefits*
The pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Harrison,NY.
*Application Deadline*
This position is anticipated to close on Jul 2, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.