Service Desk Analyst - 100% Remote Position

IronOrbit; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry leader in digital transformation is seeking passionate individuals to join their remote team. IronOrbit, recognized for its positive workplace culture, offers a full suite of benefits including a comprehensive remote work allowance, extensive medical coverage, and generous vacation time. Employees are empowered to grow in their careers through training and enablement programs while enjoying a work-life balanced culture. This innovative company is dedicated to creating an inclusive environment where every team member can thrive and contribute to the success of clients and the organization alike.

Benefits

100% Remote Work

Full Benefits Package

401K and 401K Match Program

Employer Paid Life Insurance

Job Shadowing and Training Programs

Up To 4 Weeks’ Vacation

Virtual Happy Hours

Employee Anniversary Recognition Program

Job description

Join A Gartner Recognized Industry Leader And Help Drive Digital Transformation

IronOrbit has been acknowledged as a top workplace by OC register in 2020, 2022, 2023, and 2024 based on the valuable feedback shared by our employees. This recognition highlights our remarkable efforts to establish a work environment that is positive, nurturing, and conducive to employee satisfaction, motivation, and productivity.

Join The IronOrbit Family

IronOrbit team members are highly motivated subject-matter experts passionate about technology and helping clients succeed. Here are a few reasons to join the team:

1. World-Class Expertise
2. Training & Enablement Program
3. 100% Remote Work
4. Global Industry Leaders

We’re passionate about our people and what we create, together.

It’s the driving force on why we’re proud to offer a full suite of benefits:

• Offering 100% Remote Based Positions with Remote Work Allowance.
• Full Benefits Package Including Medical, Dental, Vision, Accident, Critical Illness and Voluntary Life Options.
• 401K and 401K Match Program with No Waiting Period.
• 100% Employer Paid Life Insurance Policy.
• Employer Paid Enablement Programs Including Job Shadowing, Training & Certifications, Lunch & Learns, and Referral Programs.
• A Work/Life Balanced Culture Offering Up To 4 Weeks’ Vacation and 7 Corporate Holidays Each Year!
• Culture Programs Including Virtual Happy Hours, Employee Anniversary Recognition Program, and so much more!

A Message From Our HR Manager

Christine Hawks
Senior Human Resources Manager

“We’re not a technology company powered by people; we’re a people company powering technology. At IronOrbit, we recognize the demands of modern-day life and answered the call by offering remote positions, a full benefits package, and ample time off for our team members. Creating a culture where our talent feels supported, not only in their careers but their personal lives as well, is the secret to much of our success. I hope you’ll join us and become a part of a dynamic team that values innovation, celebrates progress and truly embodies what it means to A.S.P.I.R.E!”

Take Their Word For It

IronOrbit focuses on enabling and empowering our employees, offering many paths to expand their careers in technology. We will let the team members speak for themselves.

Bobby Apodaca
Manager, Business Analysis & Planning

“I love working at IronOrbit because each day is unique & challenging. The technology’s fascinating, and our team’s fantastic. It’s refreshing to be part of an evolving organization that enables and invests in its clients, employees, products, and services.”

Jonathan Cruz
Technical Lead, Onboarding Support Engineer

“I enjoy the opportunity to help our customers have a pleasant experience with technology and ease their frustration when needed.”

Wes Salama
Senior Specialist, Marketing Communications

“I am extremely satisfied at IronOrbit. The working from home has been a blessing, allowing me to work comfortably and maintain a healthy work-life balance. Additionally, the team at IronOrbit are incredibly kind and supportive. Overall, I feel fortunate to be a part of IronOrbit and look forward to continued growth and success with the company.”

Laura Laica
Manager, Accounting

“Working remotely for IronOrbit has been a game-changer for me. I appreciate the flexibility it offers and the trust my team places in me to get my work done. The virtual office culture here is inclusive and supportive, and I truly feel like I’m part of a tight-knit team, even though we’re scattered across the country. I couldn’t be happier.”

Current Available Positions

PLEASE NOTE: Once you apply for a position, you will receive a confirmation from [e-mail]

IronOrbit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. IronOrbit is committed to a diverse and inclusive workplace.

Our Values

ACCOUNTABLE: We Deliver Or We Adapt. We deliver on our promises – and in the occasional times that we fall short, we admit it, take responsibility, make it right, and take all the necessary steps to prevent it from happening again.

SYNERGETIC: Greater Than The Sum Of Our Parts. Our differences, rather than holding us back, make us stronger and more versatile as a whole. We collaborate effectively across groups and departments, working as one to accomplish our goals and deliver consistent and ever-improving value to our clients.

INNOVATIVE: Always Improving & Evolving. Serving our clients better is at the forefront of everything we do. From continuously streamlining our processes to unleashing innovative products and features, we’re committed to elevating our clients experience and supporting their success.

RELIABLE: Results You Can Depend On. We are never more than a phone call or email away from our clients. We’re here to help 24/7/365.

EMPOWERING: Helping Others Reach Their Full Potential

IronOrbit Included in the 2024 Gartner Magic Quadrant for Desktop as a Service for the second consecutive year >