Service Desk Representative

TEKsystems; Ann Arbor (MI); Hybrid; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Service Desk Representative for a contract role based in Ann Arbor, MI with hybrid work arrangements. You will support desktops, laptops, mobile devices, VPNs, and common enterprise applications while delivering timely troubleshooting and escalation when required.

The role emphasizes customer-focused IT support, collaboration with cross-functional teams, and contributing to process improvements within the Service Desk and related technical teams.

Qualifications

• Experience supporting desktops, laptops, and common enterprise applications.
• Familiarity with Windows, MacOS, iOS, Android and Citrix/ VPN technologies.
• Ability to troubleshoot and escalate complex technical issues.

Responsibilities

• Provide frontline IT support to end users across multiple locations and devices.
• Troubleshoot hardware, software, and access issues; escalate to Tier-2 as needed.
• Document cases and contribute to knowledgebase and training materials.

Skills

service desk

Help desk

vpn

servicenow

Help desk support

Outlook

Sharepoint

Citrix

Job description

Description

Service Desk Representatives support multiple locations, private practices, hybrid locations, home, or anywhere in the world. Support for these devices and technologies include but not limited to: desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, and hardware.

Service Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other departmental, clinical, and business applications. Representatives may coordinate with other teams or departments to resolve user problems.

Service Desk Representatives assist with safeguarding the security of the organization by following established procedures to prevent unauthorized access to system resources. They provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of complex technical issues or requests.

Service Desk Representatives contribute to continuous improvement efforts by actively participating in short and long-term projects. These projects support the ongoing efforts to streamline the processes and enhance the productivity of the Service Desk and other technical teams throughout the organization. Service Desk Representatives may participate in testing new technologies and provide relevant feedback and suggestions throughout.

Service Desk Representatives provide guidance and support to Associates and new hires. Service Desk Representatives may conduct portions of the Service Desk’s New Hire Training program, may contribute to the team’s knowledgebase or other technical documentation.

Skills

• service desk
• Help desk
• vpn
• servicenow
• Help desk support
• Outlook
• Sharepoint
• Citrix

Top Skills Details

• service desk

Job Type & Location

This is a Contract position based out of Ann Arbor, MI.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Ann Arbor,MI.

Application Deadline

This position is anticipated to close on Aug 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.