Service Desk Manager: IT Operations & Team Growth

ChenMed LLC; Deerfield (IL); On-site; USD 99,369 - 141,957; Full time

Benefits offered by this job

Health, dental, and vision plans

Retirement plans

Career development opportunities

Work-life balance support

Job summary

ChenMed LLC is looking for a Service Desk Manager to lead the IT Service Delivery team. In this role, you will manage a vertical team, ensuring high performance and adherence to Service Level Agreements while providing exceptional customer support.

The ideal candidate will possess a BA/BS in IT or a related field, alongside 5 years of experience in IT and at least a year in a managerial role. Competitive salary range is offered, along with a comprehensive benefits package.

Qualifications

• 5+ years of professional work experience in the IT industry.
• Minimum 1 year in a supervisory/management position.
• Fluent in spoken and written English.

Responsibilities

• Manage technology-related activities within IT Service Delivery.
• Oversee technical support and help desk teams.
• Ensure performance meets Service Level Agreements.

Skills

Business acuity

Project management

Critical thinking

Communication skills

Technical management

Education

BA/BS in Information Technology

IT certification

Tools

Microsoft Office Suite

Job description

ChenMed LLC is looking for a Service Desk Manager to lead the IT Service Delivery team. In this role, you will manage a vertical team, ensuring high performance and adherence to Service Level Agreements while providing exceptional customer support.

The ideal candidate will possess a BA/BS in IT or a related field, alongside 5 years of experience in IT and at least a year in a managerial role. Competitive salary range is offered, along with a comprehensive benefits package.