Jr. Systems Administrator

General Dynamics Information Technology; Suitland (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

General Dynamics Information Technology seeks a Jr. Systems Administrator to support our intelligence customer at Suitland, MD. The role covers desktop/server administration, Tier 1–3 escalation, and STIG compliance in a 24/7 on-site environment.

Requirements include a Bachelor's degree or equivalent, TS/SCI clearance eligibility, and Security+ certification within 90 days of hire. Proficiency with Windows, RHEL, PowerShell, and ServicePlus is preferred.

Qualifications

• Bachelor's Degree or equivalent with 3+ years of relevant experience or equivalent.
• Must obtain Security+ (DoD 8570 Level II) within 90 days of hire.
• TS/SCI Clearance required and CI Poly eligibility.
• Experience with Windows and RHEL server/storage administration.
• Familiarity with ServicePlus ticketing system.

Responsibilities

• Systems administration of desktop and server systems on local/remote networks.
• Provide Tier 1–3 support and maintain IT infrastructure.
• Install and configure operating systems and applications using PowerShell or SCCM.
• Maintain security and STIG compliance; coordinate preventive maintenance windows.
• Document and track support activity using ticketing tools.

Skills

Troubleshooting

Customer support

Documentation

Shift work readiness

On-site coordination

Education

Bachelor's Degree or equivalent

Security+ certification (DoD 8570 Level II)

Tools

PowerShell

ServicePlus

Windows

RHEL

SCCM

Job description

Transform technology into opportunity as a Jr. Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Jr. Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Jr. Systems Administrator joining our team to Support our intelligence customer in Suitland, MD.

HOW A JR SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems, As a Systems Administrator, you will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 1 , 2/3 support of Windows workstations and windows/RHEL servers, network attached storage devices, and stored data in support of business processing requirements.

SHIFT HOURS: 6am-2pm Sunday - Thursday

Job Duties:

• Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 , Tier 2 and Tier 3 problem identification, diagnosis and resolution
• Provide support for the escalation and communication of status to agency management and internal customers.
• Provide Installation of PC hardware, Server hardware, and network connections
• Install/load operating system and application software using PowerShell, PDQ, or SCCM software deployment tools
• Isolate and resolve hardware / software / network issues involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
• Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
• Conduct routine and emergency maintenance of assigned data center equipment
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
• Collaborate and contribute to the development, administration, and testing of backup and recovery plans
• Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings
• Maintain operational, configuration, and other standard operating procedures (SOPs)
• Verify system availability with existing Enterprise tools
• Document and track all support work with ticketing management service: ServicePlus

WHAT YOU'LL NEED TO SUCCEED:

Requirements:

• Bachelor's Degree and 3 years of relevant experience or an equivalent combination of education and years of experience.
• Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire
• TS/SCI Clearance required and eligibility to obtain CI Poly
• RHEL, Windows, and/or Storage administration
• Experience working with trouble ticket reporting and tracking systems such as ServicePlus
• Ability to respond to after hour calls “provide on-call support" based upon contract requirements.
• Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint.
• Ability to complete shift work with schedule flexibility with prior notice to support a 24hour / 365day operations site
• Strong documentation skills, experience work with MS office products especially Excel, Outlook, and word.
• Strong customer support skills providing support to end users
• Ability to prioritize and execute tasks in a high-pressure environment.
• All work is conducted on Customer site.

  Physical Requirements:

  The employee will need to be able to lift/move/carry equipment as necessary (max 65 pounds)

  Desired Skills:

  • Experience in the imagery intelligence domain a plus
  • Ability to create and modify scripts in multiple disciplines in Windows, Linux
  • Knowledge of the Customer's processes and procedures and of the Customer's production systems a plus
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to function as a team member and independently
  • Prefer skills in one or more of the following: Window Desktop OS, Powershell, Red Hat, and Imagery Production Chain.
  • General knowledge of database administration, network administration and possess network configuration management skills.
  • Must have a valid US passport

  Location: On Customer Site

  US Citizenship Required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.