Service Desk Lead — Member Experience & Operations Coach

Minot Young Mens Christian Association; Minot (ND); On-site; USD 18,000 - 26,000; Full time

Job summary

Minot Young Men's Christian Association is seeking a Lead Shift Manager to oversee the service desk and deliver professional customer service at the Minot YMCA. Under the direction of the Membership Director, you will supervise the service desk team and help ensure a welcoming environment.

You will handle member inquiries, process memberships, manage daily operations, and assist with safety and maintenance tasks.

Qualifications

• High school diploma preferred or equivalent.
• Minimum of 1 year customer service and supervisory experience.
• Certifications required within 30 days: CPR/AED and First Aid.
• Ability to relate effectively to diverse groups and provide friendly service.
• Must be at least 18 years old.

Responsibilities

• Greet and assist members and staff in a courteous, friendly manner.
• Answer calls, provide information, and direct inquiries using YMCA best practices.
• Conduct membership interviews and facility tours when needed.
• Process new member IDs and registrations accurately.
• Maintain service desk areas and assist with maintenance and cleanliness.
• Supervise staff and volunteers; ensure safety standards.

Skills

Customer service

Supervisory experience

Interpersonal skills

Problem-solving

Education

High school diploma preferred

Job description

Minot Young Men's Christian Association is seeking a Lead Shift Manager to oversee the service desk and deliver professional customer service at the Minot YMCA. Under the direction of the Membership Director, you will supervise the service desk team and help ensure a welcoming environment.

You will handle member inquiries, process memberships, manage daily operations, and assist with safety and maintenance tasks.