Service Desk Intern: Automation & End-User Support

Pilot Company; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

In-person internship

Knoxville Cross Park office

Job summary

Pilot Company is seeking a proactive Computer Science student for a summer Service Desk Intern role in Knoxville, TN. You will support end users, map processes, and assist with laptop imaging lifecycle, driving improvements through data analysis.

You’ll contribute to automation opportunities and create clear technical documentation while collaborating with a team in a dynamic, in-person office environment. This 2027 internship runs June 7 – August 13 in our Cross Park office.

Qualifications

• Pursuing a degree in Computer Science or related field.
• Background in AI or CompTIA is a plus.
• Strong communication and teamwork skills required.

Responsibilities

• Perform essential end-user desktop support.
• Map and document operational processes from intake to delivery.
• Assist in laptop imaging lifecycle management and onboarding.

Skills

Attention to detail

Team collaboration

Communication

Education

CS major or related field

Tools

Excel

Office 365

Job description

Pilot Company is seeking a proactive Computer Science student for a summer Service Desk Intern role in Knoxville, TN. You will support end users, map processes, and assist with laptop imaging lifecycle, driving improvements through data analysis.

You’ll contribute to automation opportunities and create clear technical documentation while collaborating with a team in a dynamic, in-person office environment. This 2027 internship runs June 7 – August 13 in our Cross Park office.