Program Intern, Process Automation

Pilot Flying J; Knoxville (TN); On-site; USD 15,000 - 30,000; Full time

Benefits offered by this job

Mentorship

In-person internship

Job summary

Pilot Company is offering a Process Automation Intern position in Knoxville, TN for Summer 2027. You will support the development of automation bots using Blue Prism and participate in business process mapping under mentorship from experienced professionals.

The role emphasizes hands-on learning, cross-functional collaboration, and exposure to automation technologies that improve efficiency and partner experiences across the organization.

Qualifications

• Education in IT or related field (undergrad or master’s).
• Proficient in Excel; familiarity with automation tools is a plus.
• Strong communication and collaborative skills; user-focused mindset.
• Genuine interest in process automation and continuous improvement.

Responsibilities

• Develop business process diagrams and document workflows for automation opportunities.
• Assist in building automation bots with Blue Prism and related tech.
• Support transformation efforts to streamline processes and improve efficiency.
• Receive mentorship while gaining real-world experience across automation initiatives.

Skills

Excel proficiency

Strong communication

Team collaboration

User experience mindset

Education

Undergraduate or Master’s in Information Technology or related field

Tools

Blue Prism

Process mapping tools

Automation technologies

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Are you an ambitious student looking to apply your technical and problem-solving skills in a dynamic corporate environment? Pilot Company is seeking a Process Automation Intern to join our team in Knoxville, Tennessee, for the summer of 2027. This is a unique opportunity to gain hands‑on experience in business process automation, making a meaningful impact by supporting automation initiatives that directly improve the experience of our business partners while being mentored by our experienced team members.

In this role, you will be an integral part of our Process Automation team. Your key responsibility will be to support the development of bots automation solutions that enhance operational efficiency and improve business processes. You'll gain exposure to leading automation technologies, including Blue Prism, while helping design, develop, and implement bots automation solutions that create value across the organization. This internship is not only an opportunity to learn the practical application of process automation but also a chance to grow within a supportive team dedicated to innovation, continuous improvement, and developing its people.

What You’ll Do

• Develop business process diagrams: Learn how to analyze and document business processes, creating process maps that identify opportunities for automation.

• Build automation solutions: Assist in developing automation bots using Blue Prism software and other automation technologies under the guidance of experienced team members.

• Support business transformation: Contribute to automation initiatives that positively impact business partners by streamlining processes and improving operational effectiveness.

• Learn from the best: Receive hands‑on mentorship and real-world experience working alongside professionals who design and implement automation solutions across the organization.

Qualifications

What We’re Looking For

• Education: Currently pursuing an undergraduate or master's degree in Information Technology, Business Process Management, Business Analytics, Computer Information Systems, or a related field.

• Technical Skills: Proficiency in Excel is essential. Experience with Blue Prism, process mapping tools, automation technologies, data analysis tools, or related software is a plus, though training will be provided as needed.

• Soft Skills: Strong communication skills, empathy, and an appreciation for the user experience. We're looking for someone who enjoys collaborating with others, solving problems, and understanding how technology can improve business processes.

• Qualities: A high level of interest in process automation, continuous improvement, and emerging technologies. We value individuals who are driven, reliable, authentic, and welcoming, with a strong desire to learn and contribute to a collaborative environment.

Additional Information

Why Pilot Company?

Our culture is built on four core virtues: Driven, Reliable, Authentic, and Welcoming. As an intern, you will see these values in action every day. You'll be part of a team that is driven to deliver innovative solutions, reliable in its commitment to quality, authentic in its interactions, and welcoming to new ideas and perspectives.

This is a full-time, in-person internship running from June 7 – August 13, 2027. You’ll be working alongside our team in our Knoxville headquarters, where you’ll have the opportunity to build meaningful relationships and experience the full scope of life at Pilot Company.