Network Operations Intern — IT & Network Support

Pilot Flying J; Knoxville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Pilot Company in Knoxville, TN is seeking a Network Operations Intern to gain hands-on technical support experience and help maintain a reliable, high-performing network.

You will join the Network Operations team to assist with monitoring, incident response, and infrastructure support across stores and team members, applying critical thinking and collaboration. This is a full-time, in-person internship for Summer 2027.

Qualifications

• Education: A student pursuing a Technology or IT degree, with coursework or experience in networking, cybersecurity, and/or infrastructure.
• Experience: Experience in a service desk, help desk, or guest support role is a plus. Relevant certifications such as CompTIA A+, Network+, or Cisco certs like CCNA are also a plus.
• Technical Skills: Strong aptitude with technology, with proficiency in the MS Office Suite and Excel. Knowledge of Cisco tools and scripting is a plus.
• Soft Skills: A passion for our clients and guests, the ability to work well under pressure, excellent critical thinking and problem-solving skills, and the ability to multi-task and coach others through technical issues.
• Qualities: We value individuals who are driven, reliable, authentic, and welcoming.

Responsibilities

• Maintain a reliable network: Assist with network monitoring, incident response, and maintenance to help improve uptime and efficiency.
• Enhance operational efficiency: Handle essential support tasks to help us scale network operations and ensure a high-performing network.
• Troubleshoot and resolve issues: Work under pressure to solve problems, using critical thinking and multi-tasking skills to coach team members through troubleshooting.
• Support our infrastructure: Contribute to the support of our infrastructure, stores, team members, and guests, ensuring a positive experience for all.
• Work with relevant tools: Utilize your aptitude with technology.

Skills

Technical aptitude

Critical thinking

Problem solving

Multitasking

Education

Technology or IT degree pursuit

Tools

MS Office Suite

Excel

Cisco tools

Job description

Pilot Company in Knoxville, TN is seeking a Network Operations Intern to gain hands-on technical support experience and help maintain a reliable, high-performing network.

You will join the Network Operations team to assist with monitoring, incident response, and infrastructure support across stores and team members, applying critical thinking and collaboration. This is a full-time, in-person internship for Summer 2027.