Service Desk II - IT Support Specialist (Full-Time)

Matanuska-Susitna Borough School District; Palmer (AK); On-site; USD 29,000 - 41,000; Full time

Job summary

Matanuska-Susitna Borough School District is seeking a Service Desk II to support district technology systems and applications. The role involves resolving escalated requests and providing remote assistance across the district, assisting staff and schools with IT issues, and generating reports as needed.

The position requires a Bachelor's in Computer Science or related field (preferred) and four years of enterprise network experience, along with a valid Alaska driver's license.

Qualifications

• Bachelor's Degree in Computer Science or related field preferred.
• Four years of managing enterprise network level software preferred.
• Experience with PC peripherals in an enterprise network preferred.
• Must have a valid Alaska Driver's License.

Responsibilities

• Ensure district technology systems and applications support customer needs.
• Actively resolve escalated customer requests and provide remote assistance district-wide.
• Assist in developing and maintaining documentation and reports as needed.

Skills

Desktop support

Networking knowledge

Documentation

Customer service

Education

Bachelor's Degree in Computer Science or Related Field

Tools

Active Directory

Report writing software

Job description

Matanuska-Susitna Borough School District is seeking a Service Desk II to support district technology systems and applications. The role involves resolving escalated requests and providing remote assistance across the district, assisting staff and schools with IT issues, and generating reports as needed.

The position requires a Bachelor's in Computer Science or related field (preferred) and four years of enterprise network experience, along with a valid Alaska driver's license.