Service Desk Engineer — Windows & Network Support

Quantum World Technologies Inc.; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Quantum World Technologies Inc. is seeking an IT Service Desk professional to handle inbound calls, chats and emails, diagnose Windows application issues, and provide basic troubleshooting for connectivity.

You will escalate complex problems using the IT ticketing system and maintain asset configurations. The role requires familiarity with Active Directory, O365, Citrix, and basic networking, with emphasis on user support for a diverse user base.

Qualifications

• Servicedesk experience required.
• Strong knowledge of Windows desktop, laptop and peripheral hardware.
• Experience with VPN, LAN/WAN concepts and basic networking.

Responsibilities

• Handle inbound calls, chats and emails in service desk.
• Diagnose and resolve Windows application issues.
• Escalate complex problems to resolver groups via IT Ticketing System.

Skills

Networking

Active Directory

Citrix

O365

Windows

Antivirus

SharePoint

MFA

Laptop/Desktop/Tablet issues

Customer Focus

Troubleshooting

Tools

ServiceNow

Jira Service Desk

Windows Server

Office 365 Admin

Job description

Quantum World Technologies Inc. is seeking an IT Service Desk professional to handle inbound calls, chats and emails, diagnose Windows application issues, and provide basic troubleshooting for connectivity.

You will escalate complex problems using the IT ticketing system and maintain asset configurations. The role requires familiarity with Active Directory, O365, Citrix, and basic networking, with emphasis on user support for a diverse user base.