Service Desk Engineer — White-Glove IT Support (In-Office)

Gfi-Digital-Inc.; Vigus (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off

Sick Time Off

Referral bonus program

Job summary

GFI Digital is seeking a Service Desk Engineer to deliver exceptional IT support for office technology solutions. The role involves troubleshooting workstation, server, and network issues, with focus on customer service and proactive client support.

You will work in a full-time, in-office capacity, handling high-urgency escalations, deploying solutions, and maintaining security across clients' environments. Strong MSP and Windows expertise are essential.

Qualifications

• 3-4 years of hands-on IT support experience in a similar role.
• 3 years of MSP experience.
• Working knowledge of Windows Servers and Networking hardware protocols.
• Strong documentation skills for client environments and issue resolution.
• Ability to prioritize tasks in a high-pressure environment.
• Keen attention to detail and fast information retention.
• Highly self-motivated with analytical problem-solving abilities.
• Professional appearance and demeanor.

Responsibilities

• Participate in white-glove calls during high-urgency technical escalations.
• Deploy technical solutions to resolve issues or implement new services.
• Analyze ticket trends to identify areas for improvement.
• Troubleshoot network equipment (switches, firewalls, WLAN).
• Remediate compromised accounts with security software.
• Support O365, GSuite and SPAM filtering tools.
• Administer end-user accounts and access rights.
• Set up and troubleshoot Microsoft Office and Windows apps.
• Provide third-party vendor management support.
• Ensure SLAs are met for all customers.

Skills

IT support

MSP experience

Windows Server

Networking hardware

Documentation

Task prioritization

Attention to detail

Problem solving

Customer service

Communication

Education

College Diploma or Degree in Computer Science

Tools

Graphus

Inky

Mimecast

Defender

Office 365

Job description

GFI Digital is seeking a Service Desk Engineer to deliver exceptional IT support for office technology solutions. The role involves troubleshooting workstation, server, and network issues, with focus on customer service and proactive client support.

You will work in a full-time, in-office capacity, handling high-urgency escalations, deploying solutions, and maintaining security across clients' environments. Strong MSP and Windows expertise are essential.