Service Desk Engineer SE1| TS/SCI w/ MD POLY Security Clearance required

Capstone Technology Partners; Hanover (MD); On-site; USD 167,000 - 193,000; Full time

Benefits offered by this job

Four weeks paid time off

Eleven paid holidays

401k with employer contributions

Annual bonuses

Medical, dental, vision insurance

Education and training budget

Certification budget

Amazon Prime reimbursement

Birthday Club

Capstone swag

Job summary

Capstone Technology Partners in Hanover, MD seeks a Service Desk Engineer SE1 to support customers integrating with Enterprise and IC services. You will manage REST service integration issues, assist end users with access decisions, and handle tickets via JIRA, email, chat, and phone.

The role requires TS/SCI with MD poly clearance, 7+ years of systems engineering experience, a related Bachelor's degree, and a strong ability to analyze complex software.

Qualifications

• Experience supporting customers and resolving access issues.
• Knowledge of LDAP, PKI, SQL and REST service concepts.
• Familiarity with ticket systems (JIRA/Redmine) and documentation.
• Ability to analyze complex software and communicate clearly.

Responsibilities

• Support customers integrating with Enterprise/IC services and resolve REST-related issues.
• Assist end users with correct access provisioning decisions.
• Manage tickets via JIRA, email, chat, and phone; document solutions.
• Educate customers on software capabilities and gather needs.

Skills

Customer support

LDAP directories

SQL queries

PKI

JIRA/Redmine

Troubleshooting

Documentation

Training customers

Independent work

Education

Bachelor's degree in System Engineering, Computer Science, Information Systems, or related field

Tools

Confluence

Job description

Service Desk Engineer SE1| TS/SCI w/ MD POLY Security Clearance required

• Hanover, MD

Service Desk Engineer

SE1

Salary Range:$167-193K

Location: Hanover, MD

Security Clearance Required: TS/SCI with MD polygraph

Job Description

As part of the Mission Management team candidate will be responsible for supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Mission Management support will be provided to:

aid development teams in understanding how to integrate and resolve issues with REST Services.

Support end users to resolve issues where their accesses are being granted or denied incorrectly.

The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.

About US:

Capstone Technology Partners delivers mission-ready cybersecurity, engineering, and AI-enhanced software solutions for federal defense clients. We combine deep technical expertise with a people-first culture to help modernize securely, accelerate capability delivery, and strengthen operational resilience. Our work supports DoW, with proven experience in ICAM, Zero Trust, cloud-native engineering, and secure Agile development.

Capstone is built on Collaboration, Culture, Connection, and Community. Values that guide every engagement and every mission we support. We deliver secure, scalable solutions designed to meet the evolving demands of our clients’ operations.

Desired Skills/ Experience with:

Experience with or knowledge of:

online and telephone customer support

LDAP directories

SQL and basic database querying abilities

Public Key Infrastructure (PKI )

Ticket tracking systems (e.g. JIRA, Redmine)

Able to:

analyze system applications and perform troubleshooting.

understand and communicate complex software systems.

modify confluence pages and write technical documentation to support customers.

Assist with educating/training customers on software capabilities.

assist with understanding and defining customer needs.

work independently

Requires:

Security Clearance: TS/SCI with MD polygraph

7+ years of System Engineering experience in programs and contracts of similar scope, type, and complexity.

Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required. 5 years of additional SE experience may be substituted for a bachelor’s degree for a total of 12 years.

Capstone offers a very competitive benefits package because we care about our employees. Our offerings including:

• Four (4) weeks paid time
• Eleven Paid Holidays
• 401k plan with 4% employer contributions and immediate vesting plus annual 3% contruibution
• Annual Bonuses for performance
• Medical, Dental, and Vision and insurance
• Education and Training budget provided
• Technical Certification and coursework budget for computer/program expenses
• Amazon Prime Membership Reimbursement
• Birthday Club
• Capstone Swag